Lead Channel Excellence Specialist - Data Governance

The Partner Data Governance Specialist is responsible for ensuring the integrity, consistency and governance of Building Automation partner master data across our global channel ecosystem of 15,000+ Systems Integrators, Distributors, Resellers and OEMs.

This role serves as the operational bridge between commercial teams, such as Regional Channel Excellence and Sales, and the functional organizations (MDM, IT, ERP and pricing operations) responsible for partner master data in pricing, SAP, PRM and CRM systems. The individual owns governance processes that ensure partner information remains accurate, complete and aligned across enterprise systems while reducing administrative burden on commercial leadership.

The position is also responsible for guiding development and deployment of BA’s partner digital tools, such as partner portal enhancements, partner-facing analytics and data governance, and cross-functional collaboration with BA and HT IT and analytics teams to deploy the same.

This position supports more than 15,000 global channel partners and contributes directly to improving commercial execution, partner experience and operational efficiency.

Qualifications

• Bachelor's degree.
• 5+ years in Sales Operations, Channel Operations, Partner Programs or Master Data Management.
• Experience supporting indirect sales organizations.
• Strong analytical, organizational and communication skills.
• Experience working across SAP, CRM/PRM or related enterprise systems preferred.

Core Competencies

• Data Governance
• Business Process Excellence
• Cross-functional Leadership
• Commercial Acumen
• Continuous Improvement
• Analytical Thinking
• Operational Discipline
• Influence Without Authority

Key Responsibilities

• Monitor, validate and correct partner tier, program assignment and classification data across SAP, NEX, PRM and other systems used by the commercial channel organization.
• Work with analytics and other functions to establish preemptive reporting to flag data inconsistencies and remedy accordingly
• Run a monthly reconciliation of tiers between SAP and NEX and of tier against program participation; resolve gaps and exceptions with regions.
• Support the annual tiering exercise: data preparation, validation of regional submissions, and execution of approved tier changes. 
• Maintain audit-ready documentation of tier changes, exceptions and approvals. 
• Serve as primary liaison between Regional Channel Excellence, Sales, MDM, Pricing, IT, Sales Excellence and Commercial teams.
• Identify automation and continuous improvement opportunities.

Success Metrics

• SAP/NEX tier match rate, tier to program exceptions open, and request turnaround time against SLA.