Mobile Night Supervisor
$22 - $24/hr
Mid
Bachelor's, Associate's
Los Angeles, CA, USA
In PersonOn-site; rotates among Pico-Union, Glendale, Arleta, and other assigned locations, with travel between sites during shifts.
Social & Community Services
About the job
Requirements
- A high school diploma or equivalent is required.
- At least two years of supervisory, lead, or progressively responsible operational experience is preferred.
- Experience supervising frontline employees in a 24/7 environment is strongly preferred.
- Experience in recuperative care, healthcare, behavioral health, residential services, social services, hospitality, shelter services, or another high-service environment is preferred.
- Demonstrated ability to supervise employees and address performance or conduct concerns is required.
- Strong conflict-resolution and de-escalation skills are required.
- Ability to remain calm and exercise sound judgment during emergencies or challenging situations is required.
- Strong verbal and written communication skills are required.
- Ability to prepare clear, factual, and timely documentation is required.
- Ability to work independently with limited onsite senior management is required.
- Ability and willingness to work evenings, overnight hours, weekends, and holidays as required is required.
- Reliable transportation and the ability to travel between assigned NHF locations during scheduled working hours are required.
- A valid driver's license and automobile insurance are required when necessary for assigned duties.
- Ability to hold employees accountable respectfully and consistently is required.
- Ability to establish professional boundaries with employees and guests is required.
- Ability to manage competing priorities across multiple locations is required.
- Strong situational awareness and attention to safety are required.
- Ability to recognize when an issue can be resolved independently and when immediate escalation is required is required.
- Strong documentation and follow-through are required.
- Dependability and consistency are required.
Responsibilities
- Provide direct supervisory presence and operational oversight at assigned NHF locations during evening, overnight, and weekend hours.
- Rotate among Pico-Union, Glendale, Arleta, and other assigned locations according to operational needs.
- Travel between locations during work shifts when necessary to respond to staffing, safety, guest, or operational concerns.
- Serve as the primary supervisory resource for frontline employees when regular site leadership is unavailable.
- Provide employees with direction, coaching, clarification of expectations, and immediate performance feedback.
- Ensure employees remain actively engaged in their assigned responsibilities throughout their shifts.
- Reinforce expectations for professional conduct, workplace boundaries, attendance, dress code, cell phone use, safety, and other NHF policies.
- Escalate significant employee relations or performance concerns to site leadership and People & Culture.
- Confirm appropriate staffing and coverage at assigned locations.
- Respond to callouts, late arrivals, staffing shortages, and other coverage concerns in accordance with established procedures.
- Verify that employees are at their assigned posts and completing required responsibilities.
- Conduct routine walkthroughs of assigned locations and document observations.
- Review shift activities, communication logs, bed checks, incident documentation, and other required operational records for completeness and accuracy.
- Ensure appropriate shift handoffs and communication between evening, overnight, and morning teams.
- Identify operational deficiencies and take immediate corrective action within the authority of the position.
- Communicate unresolved concerns to the appropriate manager or operational leader.
- Maintain a visible leadership presence focused on the safety of employees, guests, visitors, and facilities.
- Respond promptly to workplace incidents, guest escalations, emergencies, security concerns, and other unexpected events.
- Support staff with de-escalation and appropriate responses to challenging guest behaviors.
- Ensure emergency and safety protocols are followed.
- Contact emergency services or designated NHF leadership when circumstances require escalation.
- Ensure incidents are appropriately documented and communicated to leadership.
- Immediately escalate serious safety concerns, allegations of misconduct, threats, violence, suspected abuse, medical emergencies, or other significant events in accordance with NHF protocols.
- Observe employee performance and address concerns occurring during assigned shifts.
- Provide immediate coaching and redirection when employees are not following established procedures or performance expectations.
- Document performance, attendance, conduct, or policy concerns for review by the employee's regular supervisor and/or People & Culture.
- Partner with site leadership and People & Culture when formal corrective action may be necessary.
- Recognize and communicate positive employee performance and examples of strong teamwork.
- Maintain professional supervisory boundaries and confidentiality.
- Monitor compliance with NHF policies, procedures, program requirements, and safety expectations.
- Verify completion and accuracy of required overnight documentation and operational records.
- Identify patterns, recurring concerns, or areas requiring additional training or management attention.
- Assist leadership in ensuring consistent operational practices across locations.
- Participate in investigations, fact-gathering, or follow-up related to incidents occurring during evening and overnight operations as requested.
- Maintain confidentiality of employee, guest, medical, and organizational information.
- Maintain reliable transportation and the ability to travel between assigned NHF locations.
- Respond to requests for support at another location when directed by leadership.
- Maintain communication with designated operational leadership throughout the shift.
- Prioritize locations based on safety, staffing, guest concerns, and operational urgency.
- Complete a supervisory shift report identifying locations visited, significant observations, staffing concerns, incidents, actions taken, and matters requiring leadership follow-up.
Desired Qualifications
- An associate or bachelor's degree in human services, healthcare, social services, business, management, or a related field is preferred.
About the company
National Health Foundation addresses health inequities in under-resourced Southern California communities. It focuses on four areas—housing, food access, built environment, and education—using programs and advocacy to change neighborhoods where people live, learn, work, and play. It differentiates itself by a place-based, multi-sector approach that targets root causes and empowers residents rather than only delivering health services. Its goal is to remove barriers to good health so residents can live longer, healthier lives regardless of income or background.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1973
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Simplify's Take
What believers are saying
- NHF won an $880,000 obesity-prevention grant in January 2026.
- The Pico-Union recuperative care pilot with L.A. Care adds beds and credibility.
- The planned San Fernando Valley meal site expands NHF into senior nutrition services.
What critics are saying
- 2023 discrimination claims against NHF created reputational damage and management distraction.
- Dependence on health-plan contracts exposes NHF to reimbursement churn and utilization changes.
- If CalAIM or partner referrals slow, NHF's occupancy and revenue weaken fast.
What makes National Health Foundation unique
- NHF operates four 24/7 recuperative care sites across Los Angeles and Ventura County.
- Partnerships with L.A. Care, Kaiser Permanente, Anthem, and Health Net create referral depth.
- NHF combines medical respite, food assistance, and housing navigation under one umbrella.
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Benefits
- Flexible Work Hours
- Training Programs