EXL

Analyzes business data and runs outsourced operations

Executive

Customer SupportConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

High School Diploma or equivalent
Strong communication skills (verbal and written)
Customer-centric mindset with problem-solving ability
Ability to manage multiple tasks and work under pressure
Positive attitude and adaptability in a fast-paced environment
Adhere to company policies, compliance standards, and service-level agreements (SLAs)

Oversee administrative tasks and ensure smooth operations within the organization
Handle customer inquiries via chat, phone, email, or other platforms with professionalism and empathy
Provide exceptional service by actively listening, understanding needs, and offering accurate solutions
Maintain and improve customer satisfaction by ensuring timely and effective resolution of issues
Document interactions and update systems accurately to ensure seamless follow-up
Collaborate with internal teams to resolve complex issues and enhance customer experience
Adhere to company policies, compliance standards, and service-level agreements (SLAs)

Responsible for overseeing administrative tasks and ensuring smooth operations within the organization.

Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy.
Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.
Document interactions and update systems accurately to ensure seamless follow-up.
Collaborate with internal teams to resolve complex issues and enhance customer experience.
Adhere to company policies, compliance standards, and service-level agreements (SLAs).
Strong communication skills (verbal and written).
Customer-centric mindset with problem-solving ability.
Ability to manage multiple tasks and work under pressure.
Positive attitude and adaptability in a fast-paced environment.