What We Do: AI Service Management (AISM):

Aisera offers the world’s first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 150+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

What You’ll Do:

• As a senior level engineer and technical lead, you will drive technical delivery from end to end
• Be a key technical contributor and leader to projects that implement high available, secure, extensible distributed system and components
• Communicate with product management team, customer success team to understand product and customer requirements, work with other team if there is a dependency
• Lead the system design, hands on core component implementation
• Triage, debug production issue and provide workaround / hot patch
• Review design and code from other team members

What You’ll Need:

• Preferred Bachelor’s degree in software engineering or computer science 
• Experience working as Java software engineer for 10+ years, has solid Java knowledge
• Hands on Java/Python coding experience
• Experience with software/system design and testing driven development concept
• Experience with SQL with DB and JPA/Hibernate(e.g.), unit test framework & JSON/XML
• Experience with keyword search, ElasticSearch, cache and information retrieval
• Experience with AWS, Azure, GCP and on-premise IT infrastructure
• Good communication & collaboration skills

About Aisera:

 - Fun place to work

 - Demanding job

 - Great team

 - Great opportunity 

Aisera Benefits

 - Medical, dental, and vision benefits

 - Holidays and flexible PTO

 - Paid family leave

 - 401(k) plan

 - Stock Options

 - Employment Assistance Program