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Boulanger

Electroménager and multimedia retailer with services

Customer Service Advisor

Checkout & Customer ServiceConfirmed live in the last 24 hours
ContractAnnecy, FranceIn-person

About the Job

Requirements

  • Customer service strength.
  • Responsiveness and rigor.
  • Listening skills.
  • Strong communication skills.
  • Commitment, authenticity, generosity in interactions, and agility in actions.

Responsibilities

  • Welcome each customer promptly and assist them professionally to support customer satisfaction.
  • Process payments while following procedures and checking details.
  • Create financing applications and provide clear answers to help customers complete purchases.
  • Prepare products promptly for pickup and offer accessories to enhance the customer experience.
  • Handle after-sales service requests effectively by finding suitable solutions and providing personalized support.
  • Present loyalty programs and build lasting customer relationships.
  • Anticipate customer expectations and propose tailored solutions to provide a premium experience.

Desired Qualifications

  • Experience is valued, but personality and willingness to learn are emphasized more strongly.

About the Company

Boulanger

Electroménager and multimedia retailer with services

Boulanger is a French retailer that specializes in home appliances and multimedia, with more than 220 stores and a strong online presence via boulanger.com. Customers shop in-store or online and can access services such as same-day delivery in Paris, next-day delivery across France, product setup, remote or in-home assistance, seven-day support, subscriptions, rental options, and reconditioned products, with its products designed under three in-house brands (Listo, Essentielb, Skillkorp). It differentiates itself through a customer-first culture built on expert guidance, clear and simple solutions, and a broad ecosystem of services, along with a focus on developing its employees. Its goal is to achieve high customer satisfaction by combining expert guidance, convenient delivery and installation, flexible purchasing options, and accessible products through an omnichannel approach.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Lesquin, France
Founded
1954

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