Network Engineer 3 - Optical

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Network Engineer III position is responsible for designing, link engineering and implementing capacity onto the existing DWDM network. This role is also responsible for effectively communicating with internal order management personnel and various internal teams on the progress of the capacity fulfillment. The Network Engineer III is also responsible for meeting/exceeding daily and weekly performance targets. 

***Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future. ***

Responsibilities: 

• Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks.  

• Works with Project Managers to effectively deliver service requirements to customers. 

• Designs DWDM network per Network Architectures standards and future growth of our network and customer base.  Implement DWDM wave circuit designs for the core of the network as needed.  Creates Engineering Design Packages that are discernible by Operations personnel. 

• Provides timely updates to project managers and leadership for service deliverables and due dates. 

• Reviews capacity request for correctness and clarifies any design related items back to the responsible departments. 

• Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.  

• Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.    

• Opens, forecasts, and maintains a budget based off of the service commitments. 

• Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment. 

• Exercises interpersonal skills in working with all internal customers. 

• Performs other related duties or projects as assigned by management. 

• Manage workload to identify critical issues and prioritize those items that must be completed daily. 

• Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates.  Show initiative in getting work done. 

• Participate in operations-related projects, as needed. 

• Support manager during customer or network escalations as requested. 

• Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. 

Qualifications: 

• Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.  

• Excellent verbal and written communication skills.  

• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology. 

• Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables.  

• Familiarity with majority of the below products: 

• Optical Systems:  Fuji, Adva, Ciena, Cisco, Infinera, Nokia 

• Salesforce, ServiceNow, Sitetracker equivalents 

• Telecom inventory systems, Metasolv 

• Microsoft Office and Google programs, specifically Visio, Excel or G equivalent 

Education & Experience: 

• Bachelor’s degree in a technical discipline or equivalent education, training and/or experience. 

• Minimum of five (5) years telecommunications and/or data networking experience. 

• Required Optical Link Engineering experience and working knowledge of Infinera, Ciena, Nokia DWDM platforms 

• Required Metasolv/M6 database experience 

Estimated base salary range: $90,000 - $118,600 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.