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Veolia

Water, waste, and energy services provider

Operations Analyst

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeLondon, UK£31k - £37k

About the Job

Requirements

  • A Chemistry or Chemical Engineering degree, or an equivalent scientific degree qualification.
  • Solid experience working within the UK water treatment industry.
  • Experience working with cooling towers, closed systems, and Legionella.
  • A full, valid driving licence for use in the UK.

Responsibilities

  • Ensure work is undertaken safely and complies with internal, legislative, and customer environmental, health, and safety requirements and policies.
  • Complete Legionella sampling to best practice and use internal systems to document and monitor Legionella-related work; complete Legionella training every three years.
  • Independently follow and document the Legionella positive response process.
  • Carry out the LCA audit checklist competently on environmental services suppliers across the area, including sites not assigned to.
  • Use the Gensuite quality, environment, health, and safety system and associated tools to manage documentation and materials, including RAMS, concern reports, and other applications, and lead the Management of Change process.
  • Plan compliance calendar tasks and inspection tool audits, ensuring evidence is gathered.
  • Use shared drives for internal and external sharing and document management.
  • Complete SharePoint audits at sites in the area to identify gaps and establish clear deadlines for addressing audit findings.
  • Ensure colleagues and customers have correct SharePoint access and permissions.
  • Undertake Point of Work Risk Assessments where appropriate.
  • Carry out operational safety visits and verify audits performed by Operational Analysts.
  • Champion Water Tech inclusion and diversity objectives and wellbeing initiatives.
  • Understand each assigned customer site's commercial agreement and inform the Account Manager of requested scope changes or overconsumption to maintain profitability.
  • Work with Account Managers to meet profitability and productivity plans defined by the Sales Director.
  • Inform the Account Manager of customer-contact changes.
  • Identify opportunities for upgrades, including chemical dosing equipment, training, analytical services, or increased supply scope, and communicate them to the Account Manager.
  • Generate quotes for SAP items and liaise with customers about fulfilment and delivery.
  • Identify margin improvements for Account Managers to pursue.
  • Identify opportunities for value-generated proposals and work with Account Managers to facilitate and finalize them.
  • Complete required training within the desired timeframe and undertake additional self-directed learning.
  • Ensure the Account Manager defines a service plan.
  • Optimize service activities at assigned customers to maximize productivity and profitability.
  • Assist the Operations Leader in providing adequate holiday cover.
  • Execute the service plan, which must include the scope of services, time and products, treatment limits, performance expectations, and key performance indicators.
  • Communicate basic technical concepts to customers and seek help with solutions.
  • Communicate professionally and promptly with customers and the wider Water Tech team, and raise issues with Operations Leaders and Commercial colleagues as needed.
  • Complete and submit Consultant Service Reports within agreed timescales, ensuring they detail observations, consequences, and actions for customers.
  • Provide feedback on operational and technical aspects in technical review meetings with customers.
  • Schedule and plan monthly site visits efficiently, keep Outlook reflective of plans, and ensure Operations Leaders can see schedules.
  • Follow safe chemical delivery and storage procedures through awareness of and engagement with RAMS, policies, and procedures.
  • Compile operations manuals for customer sites and audit manuals for other local-area sites with support from the Operations team.
  • Calibrate personal and onsite equipment and generate calibration certificates as required.
  • Carry out specialized maintenance competently on proprietary and third-party technology and equipment.
  • Operate dosing pumps, change dosing rates based on onsite test results, and safely repair dosing pump faults.
  • Independently diagnose issues found onsite and escalate or rectify them as required.
  • Liaise with Chemfeed about potential software upgrades for current onsite equipment.
  • Diagnose and rectify warning and error messages on control equipment.
  • Use the InSight digital data visualization platform to generate Consultant Service Reports, manage trends and alarms, manage inventory stocks, add parameters and assets as required, and escalate issues as needed.
  • Install and set up tank-level sensors and link them to remote tank monitoring.
  • Drive digital projects across the local area.
  • Review alarm limits with the product applications specialist, Account Manager, and customers.
  • Troubleshoot and rectify connection issues with VWTS monitoring equipment.
  • Create InSight accounts and add assets and parameters with correct control ranges.

Desired Qualifications

  • A Science or Engineering degree.

About the Company

Veolia

Water, waste, and energy services provider

Generating company summary.

Company size
10,001+
Company stage
IPO
Headquarters
Aubervilliers, France
Founded
1853

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