Full-Time

Customer Experience Advocate

Confirmed live in the last 24 hours

Pontera

Pontera

201-500 employees

Platform for managing retirement accounts

Fintech
Financial Services

Compensation Overview

$55k - $60kAnnually

+ Equity Grants

Entry, Junior

New York, NY, USA

Hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri)

Category
Customer Success Management
Sales & Account Management

You match the following Pontera's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Exceptional team player with the ability to relate to and care for customers.
  • Excellent verbal and written communication skills.
  • High energy, positive, and can-do attitude.
  • High intellect, quick to learn, and eager to excel.
  • Comfortable in a fast-paced, high-growth start-up environment.
  • Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook.
  • Bachelor’s degree or equivalent.
Responsibilities
  • Provide software support and troubleshoot basic technical issues.
  • Respond to all client questions and issues in a quick and comprehensive manner.
  • Escalate technical issues to the relevant internal teams.
  • Communicate and solve issues with cross-functional teams via phone, email, and video chat.
  • Work on specific projects as needed.

Pontera offers a platform for financial advisors to manage and monitor their clients' 401k and retirement accounts, allowing for a cohesive approach to wealth planning. The platform focuses on active management, which has been shown to increase returns by an average of 3.3% per year compared to non-actively managed assets. Pontera operates on a subscription model, providing financial advisors with tools to enhance client satisfaction and retention. The company's goal is to empower advisors to improve client outcomes through effective management of retirement assets.

Company Stage

Late Stage VC

Total Funding

$147.3M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Stifel expands Pontera's reach to over 200,000 clients.
  • Recent $60 million funding supports platform development and market expansion.
  • Integration with Orion Trading enhances advisor adoption and client satisfaction.

What critics are saying

  • Expansion into large NYC office may increase unsustainable operational costs.
  • Partnerships with large institutions risk if they develop in-house solutions.
  • Data privacy concerns arise from integration with multiple platforms.

What makes Pontera unique

  • Pontera enables financial advisors to manage clients' 401(k) accounts efficiently.
  • The platform integrates with existing tools, offering seamless portfolio management.
  • Pontera's active management approach increases returns by 3.3% annually, net of fees.

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Benefits

Health Insurance

401(k) Company Match

Paid Parental Leave

Family Planning Benefits

Professional Development Budget

Hybrid Work Options

Unlimited Paid Time Off

Equity

Food Perks