Remote Customer Care Advisor | Entry-Level Training Provided
Company: AO South | Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Experience: Beginner / Entry Level | No Insurance Experience Required
Schedule: Flexible | Full-Time Opportunity
Compensation: Commission-Based | Weekly Pay | Performance Bonuses
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided
Empower Your Career. Redefine Success on Your Terms.
Looking for a work-from-home career that gives you greater flexibility, professional growth, and the opportunity to build your income based on your performance?
AO South is expanding our virtual team and seeking motivated, people-focused individuals to join us as Remote Customer Care Agents.
In this beginner-friendly role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand available benefits, answering questions, assisting with enrollment, and providing ongoing client support.
Whether you're entering the workforce, changing careers, or bringing experience from customer service, retail, hospitality, healthcare, administration, education, or sales, we'll provide the training, mentorship, systems, and support needed to get started.
No previous insurance experience is required.
✓ 100% Remote / Work From Home
✓ Beginner Level – Training Provided
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Incentives
✓ Flexible Scheduling
✓ Residual Income Opportunities
✓ Career & Leadership Advancement
What You'll Do
As a Remote Customer Care Agent, your role combines customer service, relationship building, benefits education, and consultative enrollment support.
🤝 Welcome & Support Clients
You'll help create a positive experience from the client's first appointment through ongoing service.
Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen to client questions, needs, and priorities
Provide friendly, professional, and personalized service
Build trust through clear communication and reliable follow-up
Develop long-term relationships with clients and their families
🛡️ Educate Clients About Available Benefits
Once appropriately licensed, you'll help clients better understand their financial protection options.
Explain available life, accident, and supplemental health insurance benefits
Conduct needs-focused benefit reviews
Present coverage options clearly and professionally
Help clients evaluate available options based on their individual needs
Answer questions regarding benefits and coverage
Guide eligible clients through applications and enrollment
Assist with required documentation and beneficiary information
❤️ Provide Ongoing Customer Care
Client service doesn't end after enrollment.
You may also:
Assist existing clients with policy questions
Conduct applicable benefit and policy reviews
Help with beneficiary updates
Provide ongoing follow-up and service
Maintain accurate digital client records
Help direct clients to appropriate policy or claims resources
Ensure every interaction is handled professionally and ethically
Why Join AO South?
🏠 100% Remote – Work From Home
Skip the daily commute and build your career in a modern virtual environment.
Work remotely within the United States
Conduct appointments virtually
Attend training and coaching online
Collaborate with teammates remotely
Build a schedule around client needs and professional goals
Flexibility is an important part of the opportunity, but successful representatives also maintain the consistency, availability, and accountability necessary to serve clients and achieve their goals.
📞 Client Opportunities Provided – No Lead Purchasing
Spend your time helping people instead of purchasing leads or searching for prospects.
Representatives have access to qualified client opportunities, including individuals and families interested in learning more about available benefits.
No traditional cold calling or lead purchasing is required.
Your focus is on building relationships, understanding client needs, educating families, and providing professional service.
💰 Weekly Performance-Based Pay
This is a commission-based independent contractor opportunity, not an hourly or salaried customer service position.
Income opportunities may include:
Weekly commission payments
Performance-based bonuses
Recognition incentives
Renewal and residual income opportunities
Leadership compensation as you advance
Additional performance-based rewards
Uncapped Earning Potential
Because compensation is performance-based, there is no predetermined earnings ceiling on commission production.
Individual earnings vary based on activity, production, consistency, and results. Income is not guaranteed.
📚 Beginner Level – We'll Help You Learn
No Insurance Experience? No Problem.
We value attitude, communication skills, professionalism, work ethic, and coachability as much as previous experience.
Training and development may include:
Structured virtual onboarding
State insurance licensing guidance
Product and benefits education
Customer service development
Consultative sales training
Virtual appointment preparation
Communication and relationship-building skills
Enrollment systems and procedures
One-on-one mentorship
Weekly coaching
Professional development workshops
Leadership development
You'll have the opportunity to develop transferable skills in customer service, communication, sales, organization, relationship management, problem-solving, presentation, and leadership.
🎓 Licensing Guidance & Support
You do not need to already hold an insurance license to apply.
Because representatives discuss and enroll clients in insurance products, candidates must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.
Licensing guidance and support are provided throughout the process.
❤️ Benefits & Professional Support
Qualifying representatives may have access to:
Medical reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Union representation and professional support
Leadership development programs
Professional training and mentorship
Virtual business technology and resources
Eligibility and qualification requirements may apply.
🏆 Performance Rewards & Recognition
We believe strong performance deserves recognition.
Qualifying representatives may have opportunities to participate in:
Performance bonuses
Achievement awards
Recognition programs
Company-sponsored incentive travel
Leadership conventions
Professional development events
Team-building experiences
Additional advancement opportunities
All incentives are performance-based and subject to applicable qualification requirements.
📈 Build More Than an Entry-Level Career
Your first role doesn't have to be your final role.
Representatives who demonstrate consistent performance, initiative, professionalism, and leadership potential may pursue opportunities in:
Customer Care → Benefits Advisor → Trainer/Mentor → Team Leadership → Management
Leadership development may include:
Coaching and mentorship
Team development
Performance management
Client relationship management
Training
Business development
Advanced leadership responsibilities
Advancement is based on performance and professional development—not simply tenure.
Who We're Looking For
You may be a strong fit if you're:
An excellent communicator and active listener
Friendly, professional, and comfortable working with people
Customer-focused and relationship-oriented
Self-motivated and personally accountable
Goal-oriented and driven to improve
Organized with strong time-management skills
Dependable and consistent with follow-up
Comfortable learning new technology
Able to work independently from home
Comfortable collaborating within a virtual team
Adaptable and able to solve problems
Coachable and receptive to feedback
Interested in long-term professional and financial growth
Experience Is Helpful – Not Required
Candidates often transition successfully from backgrounds including:
Customer Service • Retail • Hospitality • Healthcare • Education • Administrative Support • Banking • Call Centers • Client Relations • Account Management • Military Service • Recruiting • Sales
No previous insurance experience is required.
Entry-level applicants, recent graduates, and career changers are encouraged to apply.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License
💻 Virtual Interview Process
Qualified applicants will complete a brief career overview covering the position, compensation structure, licensing requirements, training, client opportunities, and career advancement path.
Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.
Ready to Redefine Your Career?
If you're looking for a beginner-friendly remote career where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.
Apply today to be considered for our Remote Customer Care Agent opportunity with AO South.
Work From Home. Serve Families. Grow Your Income. Build Your Future. 🚀
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
