Full-Time

Client Success Manager

Drop Technologies

Drop Technologies

51-200 employees

E-commerce platform offering rewards for purchases and surveys

Data & Analytics
Financial Services

Junior

Toronto, ON, Canada

Required Skills
Sales
Communications
Management
Requirements
  • 2 years of experience in Sales, Account Management, Consulting, or Business Development.
  • High work ethic. Self-motivated and a self-starter.
  • Proven ability to manage internal and external stakeholders.
  • Experience with client management and sales analytics (ie. Sales Analyst).
  • Strong verbal and written communication skills.
  • Overall understanding of key performance metrics such as ROI/ROAS, sales funnel, and engagement metrics.
  • Proficient at distilling insight and solutions from data; analytical thinker.
  • Quick learner and tech savvy. Comfortable learning new technology quickly.
  • Experience with the following products: Excel, Looker.
  • Exceptional problem solving skills.
  • Adaptable and energized by new challenges.
Responsibilities
  • Project and account management, operationalizing deliverables and fulfilling the services that empower our clients to reach their goals with a focus on client retention and revenue maximization/growth.
  • Working cross-functionally to champion the needs of clients across the Drop organization, with the goal of improving Drop’s product offering to ultimately create more value for clients.
  • Maintaining a strong relationship with your portfolio of clients, soliciting their feedback, and working to ensure they are satisfied with the services provided. Through proactive client education; increasing the likelihood that existing clients will subscribe to additional Drop services.
  • Supporting Sales pitches and advising on optimal sales strategies, with a focus on Drop’s technical capabilities.
  • Creating and maintaining sales materials, reporting, and other deliverables.

Drop is a leading platform in the intersection of e-commerce and fintech, offering a tailored shopping experience that rewards its 5 million North American members for their online and offline purchases. The company's competitive advantage lies in its ability to influence and understand Millennial and Gen Z behaviour, partnering with over 500 brands and generating valuable insights from over $144 billion in member spending. Drop's commitment to security, using bank-grade encryption for personal and transactional data, and its transparent privacy policy further enhance its reputation as a trustworthy and industry-leading company.

Company Stage

Series C

Total Funding

$93.9M

Headquarters

Toronto, Canada

Founded

2015

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-16%

2 year growth

-42%