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Full-Time

Client Success Manager

Posted on 3/27/2024

Drop Technologies

Drop Technologies

51-200 employees

E-commerce platform offering rewards for purchases

Data & Analytics
Fintech
Financial Services

Junior

Toronto, ON, Canada

Category
Customer Experience
Customer Success
Customer Success & Support
Required Skills
Sales
Communications
Management
Requirements
  • 2 years of experience in Sales, Account Management, Consulting, or Business Development.
  • High work ethic. Self-motivated and a self-starter.
  • Proven ability to manage internal and external stakeholders.
  • Experience with client management and sales analytics (ie. Sales Analyst).
  • Strong verbal and written communication skills.
  • Overall understanding of key performance metrics such as ROI/ROAS, sales funnel, and engagement metrics.
  • Proficient at distilling insight and solutions from data; analytical thinker.
  • Quick learner and tech savvy. Comfortable learning new technology quickly.
  • Experience with the following products: Excel, Looker.
  • Exceptional problem solving skills.
  • Adaptable and energized by new challenges.
Responsibilities
  • Project and account management, operationalizing deliverables and fulfilling the services that empower our clients to reach their goals with a focus on client retention and revenue maximization/growth.
  • Working cross-functionally to champion the needs of clients across the Drop organization, with the goal of improving Drop’s product offering to ultimately create more value for clients.
  • Maintaining a strong relationship with your portfolio of clients, soliciting their feedback, and working to ensure they are satisfied with the services provided. Through proactive client education; increasing the likelihood that existing clients will subscribe to additional Drop services.
  • Supporting Sales pitches and advising on optimal sales strategies, with a focus on Drop’s technical capabilities.
  • Creating and maintaining sales materials, reporting, and other deliverables.

Drop is a renowned e-commerce and fintech platform that specializes in offering rewards for purchases and survey completions. It effectively leverages partnerships with over 500 leading brands and employs robust security measures, ensuring a safe and rewarding experience for its members. This focus on secure, collaborative growth alongside substantial industry partnerships makes it an attractive workplace, particularly for professionals aiming to innovate in the fintech and e-commerce sectors.

Company Stage

Series C

Total Funding

$93.9M

Headquarters

Toronto, Canada

Founded

2016

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-36%

2 year growth

-46%
INACTIVE