Associate – Retail Sales Floor Operations
Updated on 3/4/2024
Wayfair

10,001+ employees

Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Consumer Goods

Company Stage

N/A

Total Funding

$2.3B

Founded

2002

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-6%

2 year growth

-5%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Operations & Logistics
Requirements
  • 3+ years physical retail experience
  • Strong retail operations and selling knowledge
  • Experience with coaching and training to drive sales
  • Preferred experience with an omni channel sales process
  • Excellent communication skills
  • Ability to motivate and educate store leaders
  • Ability to execute strategy and provide feedback
  • Thrives in a high-growth, ambiguous environment with competing priorities
Responsibilities
  • Drive the business through selling behaviors within the portfolio of physical retail stores
  • Develop & maintain effective training that enhances the customer experience and positively impacts sales growth and operational skills
  • Support project initiatives by building materials, creating a rollout timeline, following up on adoption and tracking milestones
  • Gather best practices from competitor analysis to improve in-store offerings
  • Share insights from the field to support the development of long-term business strategies
  • Work cross functionally in partnership along with Senior Manager with internal partners of sales channels to effectively align on the ideal customer in-store experience, particular focus on specialized sales categories
  • Analyze NPS and customer sentiment to develop plans for improvement
  • Maintain store KPIs for sales floor experience touch points
  • Support attachment service business to drive additional revenue
Desired Qualifications
  • Experience with an omni channel sales process