Agent, VIP Services

Agent, VIP Services, Costa Navarino (2027)

Costa Navarino · Pilos, Greece · — · Posted 2026-11-10

Workplace: on_site

Department: FRONT OFFICE

Description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centers, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for an Agent, VIP Services to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will ensure an exceptional experience for VIP and returning guests by managing their reservations, preferences and special requests. You will coordinate with relevant departments and provide personalized service throughout their stay to create seamless and memorable guest experiences

Responsibilities

• Manage reservations for VIP and returning guests, including requests from the Chairman’s Office.
• Coordinate VIP arrivals, departures, room amenities and special arrangements.
• Welcome VIP guests, acknowledge their status and explain available privileges.
• Maintain accurate guest profiles, preferences and special requests.
• Coordinate F&B reservations and guest arrangements with relevant departments.

• Follow up on guest requests and ensure their satisfaction throughout their stay.

• Inspect rooms and villas, reporting any issues to the relevant departments.

• Verify billing details and liaise with Finance to resolve discrepancies.

• Use GXP to support guest satisfaction and smooth communication between departments.

• Stay informed about resort activities, venues and promotions to assist with guest bookings.
• Support daily administrative tasks and follow resort policies and procedures.

Requirements

• Fluent in Greek and English, with excellent verbal and written communication skills.
• Previous experience with Opera and GXP systems.
• Strong organisational and multitasking skills, with the ability to priorities tasks effectively.
• Proactive approach with the ability to anticipate guest needs and resolve issues.
• Excellent interpersonal, communication and problem-solving skills.
• Discretion and ability to handle confidential guest information.
• Professional attitude, initiative and strong teamwork skills.
• Ability to work flexible hours.
• Valid driving license.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.

Apply

Apply at Costa Navarino

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