Full-Time

Shift Leader

Confirmed live in the last 24 hours

Blank Street

Blank Street

201-500 employees

Specialty coffee shop with efficient service

Food & Agriculture
Consumer Software

Compensation Overview

$19.5Hourly

Junior, Mid

Boston, MA, USA

Opening a new coffee shop in West End, located at 120 Causeway Street.

Category
Quality Control & Compliance
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • 2+ years’ experience in a customer service leadership position
  • Love for coffee and customer service
  • Strong knowledge of specialty coffee, latte art and equipment is a must
  • Strong decision making and multi-taking skills
  • Strong interpersonal communication skills
  • Strong time management skills
  • You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
Responsibilities
  • Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future
  • Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy
  • Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates
  • Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date
  • Ensure that your store maintains DOH standards at all times and is responsible for all duties to ensure inspections are passed
  • Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance
  • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
  • Positive and solution focused handling of any minor customer issue
  • Provide timely and consistent coaching to your team to inspire improvement in workflow
  • Ensure your back of house and all areas of your store is well organized and a safe environment
  • Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner
  • Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision

Blank Street provides a unique coffee shop experience by focusing on high-quality, clean, and natural coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Its business model emphasizes efficiency and customer convenience, operating small locations to reduce costs and pass savings on to customers. Blank Street sources specialty coffees globally and offers fresh, locally-sourced food while ensuring its baristas receive above-market wages. Customers can enhance their experience through the Blank Street app, which allows for ordering ahead, drink customization, and participation in loyalty programs. The goal of Blank Street is to redefine the coffee shop experience by combining quality products, affordability, and exceptional service, making it a significant player in the specialty coffee market.

Company Stage

Seed

Total Funding

$50.6M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

30%

1 year growth

60%

2 year growth

110%
Simplify Jobs

Simplify's Take

What believers are saying

  • Subscription model enhances customer loyalty and steady revenue.
  • Partnerships with lifestyle brands increase brand visibility.
  • Expansion into university areas taps into young, vibrant demographics.

What critics are saying

  • Rapid expansion may lead to financial strain and overextension.
  • Subscription program may not attract enough regular customers.

What makes Blank Street unique

  • Automated espresso machines enhance barista-customer interaction and consistency.
  • Small, cost-effective locations reduce overhead and offer affordable prices.
  • Focus on high-quality, clean, and natural coffee and food.

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