General Manager

Job Description

What you'll do...

• Lead the pre-opening and post opening planning and execution phase, in collaboration with the corporate team, including the development of the Operating Budget, Marketing & Sales Plan, and Capital Budget, ensuring full alignment with brand and ownership expectations.
• Fully own the commercial performance of the property, including P&L, revenue generation, budgeting, forecasting, and delivery of net operating income targets.
• Establish, monitor, and manage annual budgets, ensuring accurate forecasting and alignment with financial goals, while maintaining control of labor and expense guidelines to optimize profitability.
• Develop and execute strategic action plans to achieve or exceed revenue and profitability targets across all restaurant and bar outlets, ensuring strong commercial performance.
• Play a key role in hiring decisions, ensuring the attraction, selection, training, and development of top talent, while building strong succession pipelines and team capability.
• Establish priorities and lead key operational initiatives such as the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Execute the highest brand standards across all operations, ensuring consistent quality of service, product excellence, and adherence to SOPs, including health, safety, and regulatory compliance.
• Provide hands-on leadership to all Heads of Department, fostering a high-performance culture, strong team engagement, and consistent people management practices.
• Foster strong collaboration with corporate and brand teams to ensure alignment on standards, strategy, and operational execution.
• Champion continuous improvement initiatives across all operations to enhance efficiency, guest experience, and overall performance.
• Oversee all quality evaluation processes and strive to improve all qualitative metrics.
• Ensure full compliance with all applicable local laws and regulations, including liquor licensing, health, and sanitation standards.
• Build and maintain a strong local presence for the property, strengthening community relationships and positioning the restaurant/hotel within the destination.
• Oversee reporting processes, ensuring timely and accurate submission of payroll, revenue reports, schedules, forecasts, and operational action plans.
• Serve as the central communication hub between guests, team members, ownership, brand representatives, and key external partners.
• Be front-facing and high-touch with our guests, involved in handling guests throughout their journey and setting the example for the team to engage in excellent guest experience and recovery at every turn.
• Work hand in hand with the Area General Manager and partner for anything strategy, financials, performance and more, related to the property.
• Be a part of the evolution of Ennismore as it expands further in the Latin America and Americas region.

And everything else in-between…

Qualifications

What we're looking for...

• You are an experienced General Manager, a commercially savvy operator and have prior experience in a similar role. A minimum of 4 years’ experience as a Hotel General Manager.
• You have significant experience in high-end Lifestyle hotels ideally in Mexico or similar leisure markets.
• You have experience leading successful openings, transitions and resort properties, and luxury & lifestyle properties where the experience is branded from beginning to end.
• You are comfortable in the spotlight but always remain humble and kind.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You have an aptitude to perform numerical analysis of data and formulate conclusions and solutions.
• You are able to easily identify and utilize emerging trends and technology to generate revenue.
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.
• You get things done, independently and skilled at taking decisive action.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• You make people feel good - your team, guests and colleagues alike. You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building scale globally.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• Great discounts across the entire Ennismore family
• A competitive package and plenty of opportunity for development.