Sales Support Engineer - Italy

Summary 

As part of its growth and expansion in the European market Distech Controls is hiring a Sales Support Engineer (SSE) to join the Italian team, working remotely from Northern Italy, ideally from the Milan area.

This role is reporting to the European Sales Support Engineer Manager based in the EMEA headquarter in Brignais (Lyon city region, south of France).

You will play a strategic as an SSE role, you are the technical referent and the solution architect to support the sales team and the system integrators ecosystem (System Integrators, OEM, FM companies, Digital service companies, etc.) in the Distech Controls solutions adoption.

Key Tasks & Responsibilities

• In collaboration with the Sales team, you will be in charge of the technical relationship with customers and you will be required to carry out punctual actions on site.
• Support the sales team during the solutions presentations, demonstrations and solutions onboarding to our customers.
• Lead physical or remote meetings for system integrators on technical developments, solutions design and new products introductions.
• Support and assist system integrators on first projects, on specific strategic projects, and projects with new products to guarantee the proper completion and the success of the project.
• Design the content and lead information sessions in collaboration with the Demand Generation team with design offices throughout the country.
• The experience gained during customer projects with new products will allow you to share your skills with the technical support and training teams.
• Exchanges and experience with customers allow you to be an important player in the evolution and development of future new products with the R&D and Product Management departments.
• In collaboration with the marketing and communication department, you will be involved in product launches and at the company's various commercial events (webinars, trade shows, roadshows, partner/customer meetings...).
• Manage projects independently and be able to involve departments/people necessary with periodic team sharing (variable schedule depending on the client, criticality of the project, etc.).

Minimum Experience Required

• An engineer or equivalent with at least 5 years' experience in the field of building automation.
• Programming knowledge in PLC languages of various brands.
• Proficient in BMS systems (Building’s communication protocols, BACnet, Modbus, LonWorks, Niagara will be a plus)
• Knowledge in the IoT and IT protocols, API REST, JSON, MQTT, IoT Hub, Node-RED, etc.
• Knowledge of IT networks and cybersecurity standards.
• Knowledge in the field of the cloud with the associated architectures and principles.
• A spirit of synthesis allowing you to make the link between field requests and the enhancement of OT/IT/EDGE/CLOUD solutions
• Excellent communication skills both orally and in writing. A good English level is essential.
• Recognized for your pedagogical approaches, your ability to work in a team and to manage priorities in the handling of our clients' emergency situations.
• Travel in the region is expected (40% of the time)

Distech Controls Inc. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America. 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

Accommodation in the Application Process: Acuity Inc. is an equal opportunity employer.  It complies with the Americans with Disabilities Act (ADA) and other applicable laws requiring reasonable accommodation of persons with disabilities in employment.  This includes the provision of reasonable accommodation in the application process.  If you believe you need reasonable accommodation to assist with our online application system or any aspect of the application process, please contact Human Resources at (770) 922-9000, and select option 4.  Please be prepared to identify the requisition / position applied for and the aspect of the application process for which you believe accommodation is needed.  The company will engage in an interactive process with you to better understand the request and to determine whether reasonable accommodation is needed and available.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc.  mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

E-Verify Participation Poster

e-verify.gov

eeoc.gov