Food and Beverage Supervisor

Overview

The Food & Beverage Supervisor is responsible for providing leadership and guidance to the restaurant and bar team. In this role you will work with the team to ensure guest satisfaction and optimum performance. This important position ensures a superb dining experience for all guests in accordance with our brand standards.  It provides an organized, effective, and balanced level of service by supervising and supporting the service staff to deliver a superior dining experience. Greets and converses with guests and locals, making them feel comfortable and ensuring 100% satisfaction with the product and the service provided.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid time off and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, Sam’s Club and more, making every day a little more extraordinary.

Responsibilities

• Clearly describe, assign, and delegate responsibility of the various food and beverage departments.
• Attend to the needs of guests, solicitation of their comments regarding food & beverage service, and taking the appropriate steps to ensure immediate and follow-up action.
• Ensure all food & beverage staff are well groomed according to policy and in their proper uniform.
• Balance daily sales and gratuities for payouts. Ensure accuracy in accounting of all receipts.
• Perform a walk-thru of all department areas at the beginning and end of shifts, observe and report any problems to the proper department head.
• Accountable for all checks transacted have been properly entered and closed to the proper accounts. Report to accounting any discrepancies, voids or other concerns as needed.
• Monitor safety conditions and employee conformance with safety procedures; update emergency plans and procedures and assure that effective training for these programs is conducted.
• Ensure that all legal requirements are consistently adhered to including wage and hour, and Federal, State, and local laws pertaining to alcoholic beverages; assure that all applicable policies and procedures are followed.
• Creative, energetic, engaging and a highly visible assistant to the staff, management, locals, and guests.
• Ability to use empathy to understand guests, and employees’ situations and respond in the appropriate tone and manner.
• Comply with all applicable laws and regulations as it pertains to liquor licensing and responsible service of alcohol.
• Assist servers and all staff during high-volume, high-demand times on the floor.
• Provide pertinent information to supervisors, team members and other hotel staff in a timely fashion.
• Participate thoughtfully in annual reviews and feedback necessary to guide the team towards business objectives and personal growth.
• Ensure service levels are achieved by being on the floor and available.
• Receive reservations and ensure that information is accurately recorded.
• Promote and support excellent employee and guest relations.
• Perform any other duties that may be required by management or assist with special projects as assigned.

Qualifications

• Flexibility.
  • This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Experience.  
  • Previous experience passionately providing service to others.
  • Excellent phone skills needed.

• People Person.  
  • The best part of serving others is creating experiences for them that go beyond the expected.  

• Great communicator.
  • Providing amazing experiences requires the ability to communicate to any guest or employee. 
  • Must be able to understand, speak, read, and write in the basic English language.  
  • Ability to effectively communicate clearly, be concise, and in a professional manner in both verbal and written form.  

• Additional Requirements.
  • High school diploma required. College degree preferred.
  • Minimum of two years supervisory experience in a high volume restaurant setting.
  • Food Handler's certificate required. Must be TIPS certified.  
  • Previous experience with Windows, Office, and property management systems and point of sale system is highly desirable.  
  • Demonstrate ability to compute basic arithmetic.  Must be available to work varied shifts and flexible schedules. 

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality in Lake Nona.

This job description in no way states or implies that these are the only duties to be performed for this role. Employees are required to follow other instructions and perform other work-related duties as assigned.

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