Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Assistant Manager - Operations Management

Claims AdjudicationConfirmed live in the last 24 hours

Full-timeTaguig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required; a bachelor's degree in insurance or a related field is preferred.
A relevant insurance industry certification, such as AIC, AINS, or Cert CII, is required or acceptable.
At least 3 to 5 years of experience leading a team of direct reports working in Property and Casualty claims is required.
A proven track record of successful claim handling and customer satisfaction is required.
Knowledge of insurance regulations, policies, and procedures is required.
Ability to investigate and analyze claims documentation, determine coverage and liability, communicate with branch leaders and client service managers, and apply industry-standard claims handling procedures is required.
Effective communication and interpersonal skills, time management and organization, customer service and relationship-building, and collaboration and teamwork are required.

Responsibilities

Supervise a team of Analysts and Senior Analysts.
Manage work allocation, assigned workloads, query resolution, and delivery of key service-level agreements for the team.
Report key performance metrics using dashboards and scorecards to evaluate performance and trends and drive process improvements.
Review others' work, identify coaching opportunities, and provide needed coaching.
Identify performance and behavioral issues and work with staff and management to address and correct them.
Communicate with stakeholders professionally, positively, and proactively, and collaborate with external and internal departments.
Assist with new transitions, map workflows, create Standard Operating Procedures, and ensure compliance with essential process documents.
Oversee the setup and management of Workers' Compensation claims, ensuring accuracy and compliance with industry standards.

Introduction

Welcome to Gallagher in Manila, a dynamic hub where expertise, collaboration, and purpose come together to support our global operations. Our teams support colleagues and clients around the world across insurance, risk management, technology, finance, and shared operations. We do this by staying true to who we are: curious, grounded in integrity, and guided every day by The Gallagher Way.

More than an operations center, here you will find a community that helps you grow with leaders who back your development, opportunities to learn, and work that genuinely makes a difference. If you enjoy solving problems, working with others, and contributing to something bigger, Gallagher Manila offers a career where your strengths can thrive and your impact is felt far beyond our walls.

Overview

Gallagher Center of Excellence is seeking to hire an Assistant Manager/Deputy Manager, a pivotal role requiring a minimum of a bachelor's degree and substantial experience in the insurance field. Your role will involve overseeing the setup and management of Workers Compensation Claims, ensuring accuracy and compliance with industry standards.
You will be responsible for leading and nurturing a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in US.
A deep understanding of insurance regulations and laws, claims handling procedures, and risk management principles is essential to drive operational excellence and strategic initiatives.

How you'll make an impact

Responsibilities:

Supervise a team of Analysts/Senior Analysts.
Actively manage work allocation, assigned workloads, query resolution and delivery of key SLAs for the team
Report key performance metrics using dashboards & scorecard to evaluate performance and trends and drive process improvements
Review work of others, identify coaching opportunities and act on needed coaching opportunities
Identify performance and behavioral issues and work with staff and management to address and correct them
Communicate with stakeholders in a professional, positive and proactive manner. Work collaboratively with all external and internal departments
Assist with any new transitions, able to map workflows and create Standard Operating Procedures. Ensure compliance to all process essential documents.

About you

Qualifications:

Minimum Required Degree: Bachelor
Preferred Degree: Bachelor’s degree in insurance or related field

Certificate(s)/Special Training:

Insurance industry certifications – AIC, AINS, Cert CII or any other relevant Insurance certification

Experience ( Career Level Guide):

Minimum 3 to 5 years’ experience in leading a team of direct reports working in P&C Claims
Proven track record of successful claim handling and customer satisfaction.
Knowledge of insurance regulations, policies, and procedures.

Knowledge, Skills, and Abilities:

Knowledge, Claims Handling Ability:
Investigate and analyze claims documentation
Determine coverage and liability
Communicate effectively with branch leaders and client service managers
Apply industry-standard claims handling procedures

Skills:

Claims investigation and analysis
Effective communication and interpersonal skills
Time management and organization
Customer service and relationship-building
Collaboration and teamwork

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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