Server – All-Day Dining

Job Description

Key Responsibilities:

• Consistently provide professional, friendly, and engaging service.
• Greet guests warmly and assist them throughout their dining experience.
• Take and accurately process food and beverage orders.
• Have full knowledge of menu items, ingredients, garnishes, preparation methods, and allergens.
• Have good knowledge of beverage lists, promotions, and special offers.
• Make appropriate recommendations and assist guests with menu selections.
• Serve food and beverages according to established service standards.
• Ensure tables and service areas are clean, organized, and properly set.
• Monitor guest satisfaction and respond promptly to requests and concerns.
• Process orders and payments accurately using the Point of Sale (POS) system.
• Follow all outlet policies, procedures, and service standards.
• Follow all food safety, hygiene, and sanitation requirements.
• Be familiar with the Hotel Food Safety Management System.
• Follow opening and closing procedures as assigned.
• Assist with restaurant setup and ensure the outlet is ready for service.
• Maintain cleanliness of the restaurant, service stations, and work areas.
• Communicate effectively with the Kitchen, Bar, Stewarding, and other departments.
• Support colleagues and contribute to a positive and professional team environment.
• Perform other duties as assigned by management.

Qualifications

• Previous Food & Beverage or restaurant service experience is an advantage.
• Previous Point of Sale (POS) experience is an advantage.
• Knowledge of food and beverage service standards.
• Good communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Ability to work effectively as part of a team.
• Good attention to detail and organizational skills.
• Flexible to work shifts, weekends, and public holidays as required.
• Commitment to maintaining confidentiality and adhering to ethical standards in financial practices.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional Information