Dispatch Agent
Pull-A-Part
Dispatch Agent
Pull-A-Part
Self-serve DIY used auto parts retailer
Description
Top Benefits
• Medical, Dental & Vision Insurance – Low-cost or FREE coverage options
• FREE Life & Short-Term Disability Insurance
• Long-Term Disability Insurance – Based on age and earnings
• 401(k) with Company Match – 100% match on first 3%, 50% on next 2%
• Paid Holidays & Vacation – 9 paid holidays + earned vacation
• On-the-Job Training & Career Development
• Employee Referral Bonus – $500 per successful hire
• Employee Assistance Program (EAP) – Free confidential counseling and wellness support
Pull-A-Part is seeking a detail-oriented Dispatch Agent to support customers, drivers, and store locations in a fast-paced environment. The ideal candidate brings strong communication skills, excellent customer service, and the ability to manage a high volume of calls and emails.
Your Impact
You will help keep vehicle buying and pickup activities running smoothly by providing timely support, maintaining accurate information, and coordinating requests among customers, drivers, and store teams.
What You Will Do as a Dispatch Agent
• Answer and manage calls from customers, drivers, and store locations.
• Send and respond to emails professionally and promptly.
• Understand and apply vehicle buying laws and requirements across various states.
• Verify VINs, update quotes, and reschedule appointments as needed.
• Resolve customer service issues and escalate concerns to management when necessary.
• Meet established call and performance goals.
• Maintain accurate records and ensure attention to detail in all tasks.
• Effectively multitask while managing calls, emails, and administrative duties.
What You Will Bring as a Dispatch Agent
• Excellent customer service and communication skills.
• Professional demeanor and strong attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Strong multitasking and organizational skills.
• Basic computer proficiency and data entry experience.
• Previous dispatch, logistics, call center, or customer service experience preferred.
• Strong attendance record with the ability to consistently report to work on time and adhere to scheduled shifts.
What Success Looks Like
The successful Dispatch Agent provides responsive customer service, maintains accurate records, meets call and performance goals, and consistently follows through on requests while reporting to work on time for scheduled shifts.
About Us
Pull-A-Part is a nationwide leader in used auto parts, known for innovation, sustainability, and community impact. We focus on environmental responsibility and customer care.
Learn more: https://about.pullapart.com
Our Core Values
• Respect – Every person matters
• Help – We support each other’s goals
• Learn – Training and asking questions encouraged
• Grow – Opportunities to advance and thrive
Equal Opportunity Employer
Pull-A-Part is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Self-serve DIY used auto parts retailer
Pull-A-Part operates the largest privately owned self-serve used auto parts network in the United States, running 36 stores in 16 states under its Pull-A-Part and U-Pull & Pay brands. In these DIY salvage yards, customers pull their own used auto parts from vehicles and fixtures, then pay by the part or at the yard, turning what was once a traditional junkyard into a recycling-focused marketplace. The model emphasizes self-service access, affordability, and sustainability. The company differentiates itself through its scale, private ownership, and a proven DIY experience, plus recognition for strong corporate citizenship. Its goal is to provide affordable, recycled auto parts while promoting environmental responsibility and expanding access to automotive parts nationwide.
Explore more opportunities at Pull-A-Part