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Full-Time

Senior Manager

Product Engineering

Updated on 10/9/2024

KUBRA

KUBRA

501-1,000 employees

Customer experience management for utilities and government

AI & Machine Learning
Fintech
Enterprise Software

Senior

Mississauga, ON, Canada

This is a hybrid opportunity in Mississauga, ON.

Category
Engineering Management
Product Engineering Management
Required Skills
Kubernetes
Agile
JavaScript
React.js
Communications
Management
Java
Docker
Quality Assurance (QA)
AWS
Selenium
Development Operations (DevOps)
Linux/Unix
Requirements
  • 10-12 years of experience in Software Engineering, Quality Assurance, Cloud Infrastructure, or DevOps roles
  • 3-5 years of experience managing a team
  • Experience with Cloud Services is required; experience with Amazon AWS cloud services is preferred
  • Proficiency in JavaScript, Java, .NET technologies, or a testing automation language is required
  • Proficiency in React, Spring, or Selenium is preferred
  • Proficiency with Linux-based systems
  • Familiarity with CI/CD pipelines, Kubernetes, and Docker
  • Excellent presentation skills
  • Proficiency in Cloud-based architectures
  • Excellent written and verbal communication skills
  • Leadership and management skills – ability to attract, retain, motivate, mentor, and develop team members
  • Project management skills – ability to plan and manage successful projects
  • Excellent organization, time management, problem-solving, and analytical skills
Responsibilities
  • Lead the team(s) in achieving established goals and departmental objectives
  • Foster an environment that emphasizes trust, open communication, creative thinking, and cohesive team effort
  • Contribute to the software architecture of a highly concurrent, high-throughput system
  • Contribute to design of new functionality and expand existing functionality
  • Work with other engineering teams via “Guilds” of functional skill sets (Back-End, Front-End, Security, QA, Agile) to develop departmental standards for those functions
  • Plan, balance, and execute sprints containing bug fixes, feature requests, and new product development
  • Help maintain product roadmaps for the team’s portfolio of products along with the Product Manager
  • Manage a number of products and tasks using a variety of technologies
  • Achieve staff results by clearly communicating job expectations, coaching, counseling, and mentoring employees
  • Ensure that any necessary documentation is written and maintained by the engineering team
  • Maintain professional and technical knowledge by following the broader industry, attending management-focused training sessions and educational workshops
  • Create and maintain a workplace culture that is consistent with the overall organization with an emphasis on the KUBRA mission, vision, guiding principles, and values
  • Develop a strong understanding of the products in the engineering team’s portfolio and be able to act as a resource for questions about all aspects of those products.

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding their offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Company Stage

M&A

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1992

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships with companies like VertexOne and NorthStar enhance KUBRA's service offerings and market reach.
  • The launch of advanced analytics and new payment solutions like KUBRA EZ-PAY demonstrates the company's commitment to innovation.
  • Recognition as one of Arizona’s most admired companies and a top workplace in technology highlights KUBRA's strong organizational culture and employee satisfaction.

What critics are saying

  • The highly specialized focus on utilities and government sectors may limit market expansion opportunities.
  • Integration challenges with partners and new technologies could disrupt service delivery and client satisfaction.

What makes KUBRA unique

  • KUBRA's focus on utility companies and government entities allows it to specialize in addressing the unique challenges of these sectors, unlike competitors with a broader market approach.
  • The dual revenue stream from subscription fees and transaction fees provides financial stability and enables continuous innovation.
  • KUBRA's extensive reach, impacting over 40% of households in the U.S. and Canada, sets it apart as a significant player in the customer experience management space.