Operations Coordinator

ABOUT DOT.CARDS

dot.cards is the digital business card of the future. We produce premium networking hardware that pairs with a software platform that lets anyone share their contact info, in seconds. With 2.5M+ devices sold and 100M+ in-person connections facilitated, we have built strong momentum and clear product-market fit. We are now focused on scaling that foundation significantly across channels, products, and customer segments. Based in LA, we are a revenue-backed, fast-growing company entering our next phase of growth.

THE ROLE

We are hiring an Operations Coordinator to support the Head of Operations. This is a full-time, entry-level role for someone who wants to learn how a hardware company runs, from the factory to the customer.

Reporting directly to the Head of Operations, you will act as their right hand on operations: keeping inventory, suppliers, shipments, and reporting on track, and making sure commitments made get done.

WHAT YOU WILL DO

• Coordinate with customer support, sales, procurement and the warehouse to support the custom product order process from order confirmation to delivery.

• Support weekly Amazon FBA replenishment: build the order, confirm inventory quantities, and review with Head of Operations for approval of shipping carton labels.

• Assist the Head of Sales by tracking action items from meetings, and follow up directly with owners on status and deadlines until each one is closed

• Track product development status, collect prototype and production quotes, sample shipments, follow up on action items and keep the product development tracker current.

• Coordinate monthly sales and operations planning (S&OP) readiness across departments and schedule meetings accordingly.

• Write and maintain SOPs for recurring operations workflows and flag any workflow that has not been written down yet.

• Coordinate in-house sample production, prioritize production schedule maintain inventory levels and document most effective customization parameters.

• Maintain one running list of open items with owner and due date and flag anything overdue or at risk.

• Check vendor invoices and forward them to accounts payable and receipts to our expense system

• Set up new SKUs, bundles, and maintain item master data in our document control database.

• Handle office facilities requests, including cleaning and other vendors and landlord requests

• Draft decks, spreadsheets, and briefs for review

• Order lab and office supplies and keep them stocked

WHAT YOU WILL LEARN

• How a hardware company runs operations end to end, working directly with the Head of Sales and Operations

• Supply chain and procurement with overseas manufacturers, from purchase order to delivered goods

• 3PL fulfillment and inventory planning across Shopify, Amazon, and TikTok Shop

• How operations reporting drives purchasing and planning decisions

  WHAT WE ARE LOOKING FOR

Required

• 1 to 3 years of experience in an operations, logistics, coordinator, or executive assistant role, ideally in a fast-moving environment; also open to recent graduates and students in their final year of study with relevant internship or part-time experience

• Interest in supply chain, logistics, or manufacturing, through coursework, internships, or work experience

• Strong proficiency in Excel or Google Sheets: comfortable with formulas, pivot tables, and building trackers from scratch

• Detail-oriented and organized, comfortable juggling multiple trackers, deadlines, and follow-ups at once

• Comfortable following up with people, including holding others accountable to deadlines they have committed to

• Clear written communicator who can draft a professional email or message without heavy editing

• Reliable, shows up, and follows through without needing reminders

• Comfortable asking questions and flagging problems early rather than guessing

• Able to lift and pack boxes up to 25 lbs

Nice to have

• Experience with Shopify, Amazon Seller Central, or a 3PL or warehouse management portal

COMPENSATION & DETAILS

• $29.00 to $34.00/hour

• Full-time, entry level

• Onsite at dot.cards HQ in Culver City, CA

• Start date: as soon as we find the right person

• Reports to: Head of Sales and Operations

Equal Opportunity Employer: dot.cards is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Accommodation Statement: We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you require assistance or accommodation, please contact [email protected].