Transportation / Customer Service Coordinator
About the job
- At least 2 years of experience in customer service and transportation support or dispatch.
- Familiarity with route optimization and cost-saving strategies.
- High school diploma or equivalent (GED).
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Understanding of transportation and logistics practices and procedures.
- Serve as the main point of contact for hospitals, clinics, and healthcare facilities.
- Respond to customer inquiries by phone and email, communicating proactively about schedules, stock changes, and service updates.
- Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and timely escalation when needed.
- Maintain strong client relationships by delivering service and anticipating customer needs.
- Route medical drivers daily and hazardous route drivers weekly.
- Track and monitor driver activity.
- Collaborate with administration and production staff to ensure accurate manifest creation and billing preparation.
- Analyze route efficiencies for cost optimization and process improvements.
- Support the Transportation Supervisor with projects and operational tasks.
- Maintain and update filing, inventory, and database systems.
- Experience with Tegos and Salesforce.
- Knowledge of medical waste industry regulations and compliance.
About the company
Daniels Health provides medical waste management services to healthcare facilities, handling sharps disposal and biohazardous waste. It operates a national service network and offers reusable waste containers, along with collection, treatment, and disposal of medical waste. Its approach reduces needlestick injuries and improves infection control by using reusable containers and a comprehensive service model across the United States, Canada, Australia, and South Africa. The company differentiates itself through a nationwide infrastructure and end-to-end waste management solutions rather than focusing solely on disposal, combining containers, logistics, and treatment to boost safety and efficiency. Its goal is to help healthcare clients safely, compliantly, and efficiently manage medical waste while advancing infection control and sustainability.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
N/A
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Simplify's Take
What believers are saying
- Daniels bought a Long Island facility in January 2026 to shorten routes.
- Its 2026 carbon report claims 67,389 metric tons processed and 7,729 plastic tons diverted.
- Australia's 2026 ambassador visit and EY finalist nod signal brand strength and credibility.
What critics are saying
- Verde's 2024 Minnesota patent suit over drug-disposal technology still hangs over Daniels.
- The 2026 Long Island purchase raises capex before customer demand proves out.
- A sharp hospital switching to in-house waste handling would gut Daniels' recurring revenue model.
What makes Daniels Health unique
- Sharpsmart is clinically validated, reducing needlestick injuries up to 87%.
- Daniels Health says it runs the second-largest U.S. medical-waste service infrastructure.
- Reusable containers and carbon reporting create a sustainability pitch healthcare systems understand.
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Benefits
- Hybrid Work Options
- Health Insurance
- 401(k) Retirement Plan
- Professional Development Budget