Full-Time

Program Manager

Posted on 12/16/2024

Robotic Assistance Devices

Robotic Assistance Devices

51-200 employees

AI-driven robotic security and surveillance solutions

Compensation Overview

$55k - $60kAnnually

Mid, Senior

Remote in USA

Applicants must reside full-time in the Eastern Time Zone.

Category
Project Management
Business & Strategy
Required Skills
NetSuite
SAP Products
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • Hands-on experience with debugging, testing, and integrating software with hardware.
  • Skilled in diagnosing and resolving software issues, ensuring optimal performance.
  • Demonstrated experience troubleshooting and maintaining low voltage electrical systems post physical hardware deployments.
  • Proven track record of delivering exceptional customer service and fostering long-term relationships.
  • Strong organizational and multitasking skills.
  • Expertise in TeamViewer, Microsoft Suite (Excel, Word, Teams), typing speed of 40+ WPM, and familiarity with ERP/MRP platforms (NetSuite, SAP, etc.).
Responsibilities
  • Act as the primary escalation point for complex technical issues across RAD’s robotics and software platforms.
  • Perform root cause analyses for software and hardware issues, implementing corrective actions and preventive solutions.
  • Collaborate with cross-functional teams to ensure timely resolution of critical incidents.
  • Develop and maintain technical documentation for troubleshooting processes and common issues.
  • Provide on-site and remote support for hardware deployment and low-voltage system troubleshooting.
  • Oversee the integration and testing of RAD’s software platforms with proprietary robotics hardware.
  • Manage software updates, ensuring minimal disruption to end-users and compliance with security standards.
  • Partner with developers to translate customer feedback into actionable product enhancements.
  • Provide hands-on demonstrations and training for RAD’s software solutions, tailoring sessions to meet diverse client needs.
  • Collaborate with customers to define success criteria for deployments, ensuring measurable outcomes and high satisfaction rates.
  • Gather customer feedback to guide product enhancements and improve service delivery.
  • Work alongside the hardware deployment team, focusing on troubleshooting low voltage systems, ensuring all connections and configurations meet performances standards within our software platform.
  • Identify and resolve bottlenecks, ensuring smooth project execution and on-time delivery.
  • Ensure smooth integration of software updates with minimal disruption to end-users.
  • Participate in regular progress updates for internal and external stakeholders, maintaining transparency.
  • Deliver clear, concise, and effective communication to both technical and non-technical stakeholders.
  • Navigate high-pressure situations with professionalism and poise, maintaining strong relationships with stakeholders.
  • Stay informed on advancements in AI, robotics, and security technologies, leveraging this knowledge to enhance RAD’s offerings.
  • Participate in training initiatives to ensure team members and clients are proficient with new software features and tools.
  • Regularly review and optimize workflows, adopting emerging methodologies to improve efficiency.
  • Foster a culture of collaboration and knowledge sharing within RAD’s Operations Team.
  • Act as a mentor to junior team members, helping them develop technical and program management skills.
  • Engage in daily stand-ups and team check-ins via Microsoft Teams to ensure alignment and cohesion across the organization.
Desired Qualifications
  • Prior experience in robotics, AI, or IoT industries.
  • Experience integrating existing electrical systems into newly deployed hardware solutions.
  • Familiarity with cloud-based solutions and cybersecurity principles.
  • Bachelor’s degree in computer science, information systems, or a related field.
Robotic Assistance Devices

Robotic Assistance Devices

View

Robotic Assistance Devices (RAD) provides AI-driven robotic security solutions designed to enhance safety and security for various clients, including schools and enterprise organizations. Their main product, ROSA (Responsive Observation Security Agent), is a security robot that can operate both independently and as part of existing security systems, offering 24/7 monitoring capabilities. Unlike traditional security methods that rely on human personnel, RAD's robots help reduce costs and improve security performance. The company generates revenue through the sale and leasing of its robotic devices, along with maintenance and support services. RAD aims to transform the security industry by providing effective, technology-based solutions that deliver significant cost savings and improved safety for their clients.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Ferndale, Michigan

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI security in schools enhances RAD's market opportunities.
  • Smart city initiatives globally drive adoption of RAD's advanced surveillance technologies.
  • RAD's solar-powered solutions align with increasing sustainability and energy efficiency demands.

What critics are saying

  • Emerging AI security startups threaten RAD's market share with innovative solutions.
  • Rapid tech advancements may render RAD's products obsolete if not updated timely.
  • Economic downturns could reduce budgets for security, impacting RAD's revenue.

What makes Robotic Assistance Devices unique

  • RAD offers AI-driven robotic solutions for security and operational needs.
  • Their flagship product, ROSA, provides 24/7 monitoring, reducing reliance on human guards.
  • RAD's solutions integrate seamlessly into existing security systems, enhancing situational awareness.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Company News

SDM Magazine
Feb 17th, 2025
RAD's AI-Powered Access Control Improves Adaptability for Future Updates

Robotic Assistance Devices Inc. has launched AVA (Autonomous Verified Access) Gen 4, an AI-powered access control solution for both residential and commercial applications.

The Robot Report
Nov 7th, 2024
Roameo Specs Revealed By Aitx Rad As Company Marks 1,000 Security Systems

Listen to this articleThe ROAMEO Gen 4 autonomous security robot is equipped with an array of sensors that enable it to patrol remote areas of a facility. | Credit AITX RAD. Robotic Assistance Devices Inc., or RAD, this month announced the specifications of the fourth generation of its ROAMEO wheeled security robot. The Ferndale, Mich.-based company also today celebrated the deployment of 1,000 devices. RAD said that ROAMEO Gen 4 will provide security and concierge services with enhanced capabilities and artificial intelligence integration. The vehicle can autonomously patrol large corporate, college, and university campuses, stated the subsidiary of Artificial Intelligence Technology Solutions Inc

GlobeNewswire
Jun 4th, 2024
AITX Invests in Nightingale Security to Bolster Strategic Partnership and Enhance Global Autonomous Security Solutions

Detroit, Michigan, June 04, 2024 (GLOBE NEWSWIRE) -- Artificial Intelligence Technology Solutions, Inc., (the “Company”) (OTCPK:AITX), a global leader in...

UAS Weekly
May 13th, 2024
Nightingale Security and AITX Partner for Global Autonomous Security Solutions

Robotic Assistance Devices, Inc. (RAD), a subsidiary of Artificial Intelligence Technology Solutions, Inc., announces a strategic expansion of its market reach through a new partnership with Nightingale Security Inc.

Yahoo Finance
Mar 13th, 2024
Aitx'S Rad Expands Further Into Oil And Gas Industry With Solar-Powered Ava

Artificial Intelligence Technology Solutions, Inc.Company Receives First Purchase Order for Newly Announced Access Control SolutionDetroit, Michigan, March 13, 2024 (GLOBE NEWSWIRE) -- Robotic Assistance Devices (RAD), a subsidiary of Artificial Intelligence Technology Solutions, Inc. (the “Company”) (OTCPK:AITX), today announced it received the first order for a solar-powered AVA™ autonomous access control device. The end user is in the Oil & Gas industry and seeks to automate ingress and egress to remote areas in order to reduce manned guard service expense.Steve Reinharz, CEO/CTO of AITX and RAD, commented, "This is the first such solution of its kind that I’m aware of and the result of our Company constantly seeking to say, ‘yes’ to client solution requests.”The opportunity came through one of RAD’s largest channel partners and continues RAD’s penetration and acceptance in the Oil & Gas industry.Within the Oil & Gas industry, securing access to remote sites is essential for ensuring safety and protecting valuable assets. Traditionally, manned security guards have been deployed in these remote locations to manage access control. However, staffing personnel in such isolated areas presents significant challenges. Remote sites lack basic infrastructure and amenities, making it difficult to sustain a continuous manned guarding presence

INACTIVE