Full-Time

Program Manager

Confirmed live in the last 24 hours

Robotic Assistance Devices

Robotic Assistance Devices

51-200 employees

AI-driven robotic security and surveillance solutions

Robotics & Automation
Enterprise Software
Cybersecurity

Compensation Overview

$55k - $60kAnnually

Mid, Senior

Remote in USA

Applicants must reside full-time in the Eastern Time Zone.

Category
Project Management
Business & Strategy
Required Skills
NetSuite
SAP Products
Word/Pages/Docs
Excel/Numbers/Sheets

You match the following Robotic Assistance Devices's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Hands-on experience with debugging, testing, and integrating software with hardware.
  • Skilled in diagnosing and resolving software issues, ensuring optimal performance.
  • Demonstrated experience troubleshooting and maintaining low voltage electrical systems post physical hardware deployments.
  • Proven track record of delivering exceptional customer service and fostering long-term relationships.
  • Strong organizational and multitasking skills.
  • Expertise in TeamViewer, Microsoft Suite (Excel, Word, Teams), typing speed of 40+ WPM, and familiarity with ERP/MRP platforms (NetSuite, SAP, etc.).
Responsibilities
  • Act as the primary escalation point for complex technical issues across RAD’s robotics and software platforms.
  • Perform root cause analyses for software and hardware issues, implementing corrective actions and preventive solutions.
  • Collaborate with cross-functional teams to ensure timely resolution of critical incidents.
  • Develop and maintain technical documentation for troubleshooting processes and common issues.
  • Provide on-site and remote support for hardware deployment and low-voltage system troubleshooting.
  • Oversee the integration and testing of RAD’s software platforms with proprietary robotics hardware.
  • Manage software updates, ensuring minimal disruption to end-users and compliance with security standards.
  • Partner with developers to translate customer feedback into actionable product enhancements.
  • Provide hands-on demonstrations and training for RAD’s software solutions, tailoring sessions to meet diverse client needs.
  • Collaborate with customers to define success criteria for deployments, ensuring measurable outcomes and high satisfaction rates.
  • Gather customer feedback to guide product enhancements and improve service delivery.
  • Work alongside the hardware deployment team, focusing on troubleshooting low voltage systems, ensuring all connections and configurations meet performances standards within our software platform.
  • Identify and resolve bottlenecks, ensuring smooth project execution and on-time delivery.
  • Ensure smooth integration of software updates with minimal disruption to end-users.
  • Participate in regular progress updates for internal and external stakeholders, maintaining transparency.
  • Deliver clear, concise, and effective communication to both technical and non-technical stakeholders.
  • Navigate high-pressure situations with professionalism and poise, maintaining strong relationships with stakeholders.
  • Stay informed on advancements in AI, robotics, and security technologies, leveraging this knowledge to enhance RAD’s offerings.
  • Participate in training initiatives to ensure team members and clients are proficient with new software features and tools.
  • Regularly review and optimize workflows, adopting emerging methodologies to improve efficiency.
  • Foster a culture of collaboration and knowledge sharing within RAD’s Operations Team.
  • Act as a mentor to junior team members, helping them develop technical and program management skills.
  • Engage in daily stand-ups and team check-ins via Microsoft Teams to ensure alignment and cohesion across the organization.
Desired Qualifications
  • Prior experience in robotics, AI, or IoT industries.
  • Experience integrating existing electrical systems into newly deployed hardware solutions.
  • Familiarity with cloud-based solutions and cybersecurity principles.
  • Bachelor’s degree in computer science, information systems, or a related field.
Robotic Assistance Devices

Robotic Assistance Devices

View

Robotic Assistance Devices (RAD) provides AI-driven robotic security solutions designed to enhance safety and security for various clients, including schools and enterprise organizations. Their main product, ROSA (Responsive Observation Security Agent), is a security robot that can operate both independently and as part of existing security systems, offering 24/7 monitoring capabilities. Unlike traditional security methods that rely on human personnel, RAD's robots significantly reduce costs while improving security performance. The company generates revenue through the sale and leasing of its robotic devices, along with maintenance and support services. RAD aims to transform the security industry by providing advanced, cost-effective solutions that help organizations protect their employees, guests, and properties.

Company Stage

N/A

Total Funding

N/A

Headquarters

Ferndale, Michigan

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Demand for autonomous security robots is growing by 15% annually.
  • RAD's solar-powered AVA aligns with the trend towards sustainable security solutions.
  • Partnerships with logistics firms enhance RAD's market reach and product integration.

What critics are saying

  • Emerging AI security startups could threaten RAD's market share.
  • Rapid technological advancements may render RAD's products obsolete.
  • Potential regulatory changes could impose new compliance costs for RAD.

What makes Robotic Assistance Devices unique

  • RAD offers AI-driven robotic solutions for security and operational needs.
  • Their flagship product, ROSA, provides 24/7 monitoring, reducing reliance on human guards.
  • RAD's solutions integrate seamlessly into existing security systems, enhancing situational awareness.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation