A bachelor's degree in Property Management, Construction Management, or a related field is required; eight additional years of relevant work experience may be substituted for the degree.
Assist in day-to-day operations of assigned community housing for low- and moderate-income families, elderly and disabled persons, and other eligible families.
Assist with management of communities, including rent collection, leasing, lease compliance issues and disputes, complaint resolution, and related activities.
Communicate effectively verbally and in writing.
Operate a computer, available software including MLS and Microsoft Office (intermediate Word and Excel), and assigned office equipment.
Plan and organize work, meet schedules and timelines, work independently with little direction, and prepare and maintain records and reports.
Establish priorities and follow up on maintenance requirements to maintain code compliance and prevent risks to health or property.
Know landlord/tenant laws, federal Housing Quality Standards, and Indian Housing regulations.
Maintain a high level of confidentiality and demonstrate knowledge of and sensitivity to Native American culture.
Hold a valid Washington driver's license and a fully insurable driving record.
Obtain a Housing Manager and Occupancy Specialist certification, or equivalent, within one year of hire.
Responsibilities
Perform or oversee supervisory and technical tasks across Muckleshoot Housing, including building maintenance, lease enforcement, building coverage management, crime prevention, and community activities.
Ensure staff and resident compliance with housing rules and regulations, community rules, lease provisions, and customer service goals; enforce personnel rules and regulations.
Supervise and evaluate assigned staff; interview and recommend employee selections and personnel actions; plan, coordinate, and arrange appropriate staff training; prepare and maintain personnel reports, records, and files.
Develop and maintain internal relationships with tribal programs and community service providers, and assist the Community Director with operational plans in assigned areas.
Conduct or oversee inspections of community facilities, grounds, residential units, and vehicles; report outcomes, take remedial action, initiate work orders or recommendations, assure compliance with MHA policies, and coordinate with maintenance staff on repairs and improvements.
Support the Community Director with occupancy activities, conflict resolution, complaints and investigations, written reports and records, evaluation and prioritization of program objectives, and review of occupancy and open work order reports.
Manage resident transfer and accommodation requests in compliance with established policies, and manage the overall eviction process.
Establish and maintain working relationships with residents, staff, agencies, and the wider community.
Manage lease enforcement actions under Muckleshoot Housing Authority and HUD policies; address criminal activity, fraud, property deterioration or destruction, and complaints; receive violation reports, determine and implement appropriate actions, refer residents to service providers, and submit designated reports.
Document and provide case materials for MHA legal matters to support legal counsel with court proceedings, physical evictions, and grievances.
Participate in developing and implementing goals, work plans, performance measures, and continuous service-delivery improvement to advance program and department initiatives, agency strategies, and the MHA mission.
Ensure safety and health rules, standards, and procedures are observed; conduct monthly self-inspections; arrange for and ensure formal accident investigations are reported by the next workday; monitor and enforce the Authority's Safety and Health Program; and assist with disaster preparedness planning at assigned properties.
JOB SUMMARY
Under the general supervision of the Community Director, perform or provide oversight to a wide variety of supervisory and technical tasks associated with all aspects of Muckleshoot Housing. Broadly defined functional areas may include building maintenance, lease enforcement, building coverage management, crime prevention, and community activities. Ensure staff and resident compliance with appropriate housing rules and regulations, with community rules, with lease provisions, and with customer service goals. Enforce personnel rules and regulations. Recommend hiring and conduct evaluation of all assigned personnel. May conduct or provide oversight for on-going and routine training of assigned staff in procedures and system requirements.
MAJOR TASKS AND RESPONSIBILITIES
This list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position if the work is similar, related or logical assignment to the position.
Supervise and evaluate the performance of assigned staff, interview and recommend selection of employees and recommend personnel actions in accordance with established policies and procedures; plan, coordinate and arrange for appropriate training of assigned staff. May conduct, provide oversight, or coordinate training to ensure that performance goals and requirements are met. Prepare and maintain a variety of reports, records and files related to personnel.
Develop and maintain internal relationships with tribal programs and other service providers in the community. Assist Community Director with the development and administration of operational plans in assigned areas of responsibility.
May conduct, or provide oversight of inspection of community facilities, grounds, residential units, and vehicles as assigned and reporting outcomes, and take remedial actions, or initiate work orders or recommendations to preserve established standards; assure staff and resident compliance with MHA policies; work with maintenance staff to identify, prioritize, and evaluate repairs and/or improvements at assigned properties.
Support the Community Director in assigned areas of responsibility such as occupancy activities, resolution of conflicts, responding to complaints, investigating, and initiating appropriate action, preparation of written reports and documentation, and maintaining records as prescribed. Assist in evaluating, prioritizing, and ensuring program objectives are being met, including review of occupancy reports, and open work order reports. Manage resident transfer requests and accommodation requests to ensure compliance with established policies. Manage the overall eviction process. Establish and maintain effective working relationships among a widely diverse group of residents, staff, agencies, and the community at-large.
Manage lease enforcement actions as established by the Muckleshoot Housing Authority and HUD to mitigate criminal activity, fraud, and deterioration/destruction of leased premises and mitigate complaints, receive reports of violations, determine, and implement appropriate action. Refer residents to appropriate service providers, and submit reports as designated by the Community Director. Document and provide pertinent case materials in MHA legal matters to support legal counsel on court proceedings, physical evictions, and grievances.
Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/program/department initiatives and goals, agency core strategies, and the MHA mission through a spirit of service, teamwork, and respect.
Ensure that all safety and health rules, standards and procedures are observed; conduct monthly self-inspections of community areas, work areas, and practices to eliminate potentially hazardous conditions; arrange for, conduct, and ensure that accident investigations of all accidents are formally reported on, or within the next workday of when the accident occurred; monitor and enforce the Authority's Safety and Health Program. Assist Community Director with Disaster preparedness plan at assigned properties.
EDUCATION - EXPERIENCE AND TRAINING FOR POSITION
Bachelor's degree in Property Management, Construction Management, or related fields
May substitute additional eight years of relevant work experience for the required degree.
SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION
Assist in the day-to-day operations of an assigned community housing for low- and moderate-income families, elderly, and disabled persons, and other eligible families.
Assist in the management of communities including rent collection, leasing, lease compliance issues and disputes, and complaint resolution, and related activities.
Supervise, and evaluate the performance of assigned staff.
Communicate effectively both verbally, and in writing.
Operate a computer and available software (MLS, Microsoft Office to include Intermediate level of Word and Excel) and assigned office equipment.
Plan and organize work. Meet schedules and timelines.
Work independently with little direction.
Prepare and maintain records and reports.
Establish priorities and follow up on maintenance requirements based on staying in compliance with code requirements, or to prevent preventable risks to health or property.
Knowledge of landlord/tenant laws, federal Housing Quality Standards, and Indian Housing regulations.
Ability to maintain high level of confidentiality.
Knowledge of and sensitivity to Native American culture.
PHYSICAL REQUIREMENTS
Assist in the day-to-day operations of an assigned community housing for low- and moderate-income families, elderly, and disabled persons, and other eligible families.
Assist in the management of communities including rent collection, leasing, lease compliance issues and disputes, and complaint resolution, and related activities.
Supervise, and evaluate the performance of assigned staff.
Communicate effectively both verbally, and in writing.
Operate a computer and available software (MLS, Microsoft Office to include Intermediate level of Word and Excel) and assigned office equipment.
Plan and organize work. Meet schedules and timelines.
Work independently with little direction.
Prepare and maintain records and reports.
Establish priorities and follow up on maintenance requirements based on staying in compliance with code requirements, or to prevent preventable risks to health or property.
Knowledge of landlord/tenant laws, federal Housing Quality Standards, and Indian Housing regulations.
Ability to maintain high level of confidentiality.
Knowledge of and sensitivity to Native American culture.
Licenses or Certifications Required
• Valid Washington driver's license, and fully insurable driving record. • Must obtain a Housing Manager and Occupancy Specialist certification, or equivalent within one year of hire.