Mental Health Medical Receptionist
About the job
- Must be able to provide excellent patient care and handle difficult situations when necessary.
- Must be organized.
- Must have excellent written and oral communication skills.
- Must know how to document properly.
- Must be punctual and have reliable transportation.
- Must be willing to travel between locations.
- Must be willing to work as a team with fellow peers and providers.
- Check in and greet patients in a pleasant, professional manner upon arrival.
- Answer patient inquiries politely and professionally.
- Resolve patient problems or issues.
- Disclose office policies regarding cancellation notices and no-show fees.
- Answer all phone calls punctually and professionally while meeting management-set call targets; calls cannot be missed.
- Check voicemail messages and obtain complete information before routing calls.
- Attend to faxes in a timely manner by checking the fax machine once every hour.
- Call in appointment reminders for all providers.
- Coordinate messages between patients and physicians; properly handle and route consult calls to the correct provider; immediately inform the office manager and provider in an emergency such as a patient's demise; document conversations.
- Schedule patients while obtaining and entering correct information for billing, and reconfirm the information with the patient before ending the call.
- Complete insurance verification for all providers at each patient visit to confirm insurance remains active and accurate.
- Ensure patient balances are accurate and up to date.
- Explain insurance inquiries to patients or consult a biller or supervisor to find a solution when unable to answer.
- Keep up with patient statements and reports.
- Receive packages and ensure they are attended to and distributed to the appropriate person.
- Keep patient files organized and confidential.
- Ensure desk coverage when leaving the desk.
- Follow the department dress code, including scrubs, and maintain a presentable appearance.
About the company
One Behavioral delivers straightforward behavioral health care through online or in-person sessions. They offer flexible access, with or without insurance, so patients can get quality, personalized mental health care when they want. How it works: patients schedule appointments—virtual or in-person—and receive individualized treatment plans from clinicians, with options that fit various payment situations. How they differ: they emphasize simple access and comprehensive care without requiring insurance, plus personalized care tailored to each patient. Goal: make reliable behavioral health services easy to access and tailored to individual needs, anytime and anywhere.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Friendswood, Texas
Founded
2019
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Simplify's Take
What believers are saying
- August 2026 website updates show active marketing and operational freshness.
- Broad insurance participation, plus self-pay and subscription plans, widens patient access.
- Practice acquisition messaging targets retiring clinicians, a pipeline for low-friction expansion.
What critics are saying
- Houston-only concentration makes One Behavioral vulnerable to local payer or referral shocks.
- Heavy Medicare and Medicaid acceptance exposes margins to Texas reimbursement pressure immediately.
- Acquisition-led growth creates integration and quality-control risk that can damage the brand quickly.
What makes One Behavioral unique
- Six Greater Houston locations and 45+ board-certified providers create dense local coverage.
- Offers psychiatry, therapy, testing, and medication management under one outpatient brand.
- Updated August 2026 acquisition page shows a practice-rollup strategy for succession sellers.
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Benefits
Hybrid Work Options