Senior Cloud Support Engineer
Data Platform
Confirmed live in the last 24 hours
Snowflake

5,001-10,000 employees

Data warehouse for the cloud
Company Overview
Snowflake has become a global force to help mobilize the world’s data. Snowflake enables thousands of organizations to have seamless access to explore, share, and unlock the true value of their data.
Data & Analytics

Company Stage

N/A

Total Funding

$2.5B

Founded

2012

Headquarters

,

Growth & Insights
Headcount

6 month growth

0%

1 year growth

13%

2 year growth

61%
Locations
Leeds, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
TCP/IP
Microsoft Azure
Python
Communications
SQL
Java
AWS
CategoriesNew
Customer Success & Support
Customer Support
IT & Security
IT Support
Requirements
  • Bachelor's or Master's degree in Computer Science or equivalent discipline
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  • Experience in a designated customer-focused support role providing a personalized support experience with a deeper knowledge of customer environment
  • Good understanding of Amazon AWS (SQS, SNS, API Gateway, S3, Route 53) and/or similar services in Microsoft Azure ecosystems, Google Cloud
  • Experience in ETL, ELT tools like AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines
  • Experience in Spark, Kafka systems
  • Experience in using 3rd Party troubleshooting tools like Wireshark, Fiddler, Process Monitor/Explorer
  • Experience in analyzing the tcpdump, Fiddler Trace. Capturing the heap dump and analyzing the heap dump
  • Capturing the Stack trace and analyzing the trace
  • Foundational SQL experience/usage
  • Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
  • Experience in Configuring/Troubleshooting Drivers like ODBC, JDBC, GO, .Net
  • Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
  • Good understanding of the technical fundamentals of the Internet. You should have knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
  • Debugging / Development experience in Python, Java or Scala
  • Excellent writing and communication skills in English with an attention to detail
  • Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
Responsibilities
  • Provide email, web, and phone support to Snowflake customers and partners
  • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to internal and external knowledge base
  • Submit well-documented bugs and feature requests arising from customer submitted requests and work with Engineering towards a resolution
  • Participate in weekend on-call support rotation
  • Work on technical and non-technical projects