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Marriott International

Manages and franchises hotels around the world

Learning & Development Coordinator

Learning & DevelopmentConfirmed live in the last 24 hours
Full-timeCape Town, South AfricaNo salary listed

About the Job

Requirements

  • Marriott-certified learning coordinator with knowledge of Marriott’s digital learning platforms.
  • Ability to deliver instructor-led sessions virtually and in person.
  • Strong proficiency in computer software such as Microsoft 365, Power BI, and hotel operational systems.
  • Ability to analyze complex learning-related data and inform decisions.
  • Excellent written and verbal English communication skills.

Responsibilities

  • Support the EMEA Learning & Development Team in operational and training delivery activities, including coordinating virtual and in-person session logistics, administering Marriott’s digital learning platforms, engaging the learning coordinator community, delivering webinars, office hours, and orientations, and liaising with property and above-property stakeholders on learning and development initiatives and projects.
  • Act as a backup facilitator when needed and support rollout of global and continent-driven projects, including learning readiness efforts for deployment of the Power of M in EMEA.
  • Build and manage EMEA foundational and non-foundational courses in the DLZ.
  • Support the Learning & Development delivery team with administration of the leadership framework pathway; build courses in the DLZ and NovoEd as needed, manage enrollments, and track and report pathway completions.
  • Coordinate pre- and post-course logistics for Marriott foundational and non-foundational courses held virtually and in person, including booking venues, coordinating logistics with host hotels, and organizing program materials.
  • Facilitate virtual delivery as a backup facilitator when needed and support the pre-opening team with delivery of virtual brand immersions.
  • Provide technical expertise in Marriott’s digital learning platforms for EMEA and support properties by leading and facilitating learning technology workshops.
  • Interpret and analyze learning reports from Marriott’s digital learning platforms.
  • Manage and coordinate the EMEA Learning Coordinator network, driving engagement through DLZ communities and delivering regularly scheduled office hours and webinars.
  • Support management of the Learning & Development catalogue and calendar.
  • Support coordination and deployment of key Marriott projects and initiatives, such as Power of M, using Marriott’s project management platform to track learning task completions and supporting hotels with virtual and in-person roadshows and workshops as needed.

Desired Qualifications

  • Previous human resources or training experience is strongly preferred.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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