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DXC Technology

Global IT services for enterprise modernization

Desktop Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSingaporeNo salary listed

About the Job

Requirements

  • A diploma or degree in an IT or Information Systems discipline, or equivalent, is required.
  • Professional fluency in Mandarin Chinese and English is required.
  • At least two years of experience in end-user support is required.
  • Very good support knowledge of Microsoft operating systems is required.
  • Very good support knowledge of Microsoft Windows operating systems and the Microsoft Office suite is required.
  • Basic knowledge of IT infrastructure, including network topologies, VPN, and servers, sufficient to isolate end-user problems is required.
  • Customer focus and strong customer service, interpersonal, and telephony skills are required.
  • A process-oriented approach is required.
  • Ability to perform in a fast-moving and demanding environment is required.
  • Ability to multitask is required.
  • Self-motivation, self-discipline, initiative, and ability to work as part of a team are required.
  • Willingness to work overtime as needed for after-hours support, maintenance windows, system migrations, event setups, and project rollouts is required.

Responsibilities

  • Manage the end-to-end lifecycle of hardware assets, including laptops, monitors, peripherals, and accessories.
  • Diagnose and resolve hardware-related issues.
  • Manage fulfillment of new hardware requests.
  • Facilitate repairs and exchanges for faulty equipment.
  • Coordinate replacement of aging assets and manage returns for offboarding or upgrades.
  • Administer temporary device loans and ensure timely returns.
  • Image laptops using the standardized company image.
  • Diagnose and resolve macOS issues, including Recovery Mode, Safe Boot, startup disk, user accounts, permissions, Disk Utility, FileVault, Keychain, certificates, MDM/JAMF enrollment, configuration profiles, compliance policies, OS upgrades and patches, application compatibility and crashes, Wi-Fi, VPN, and Zscaler connectivity.
  • Diagnose and resolve Windows issues, including Safe Mode, Windows Recovery Environment, startup repair, user accounts, Group Policy, disk management, BitLocker, Windows Defender, certificates, MDM/Intune enrollment, domain joining, compliance policies, feature updates and patches, application compatibility and crashes, Wi-Fi, VPN, and Zscaler connectivity.
  • Provide specialized support for Sealsuite, Lark, and Zscaler.
  • Handle basic software activations and general application troubleshooting.
  • Set up meeting spaces for AHA events and conference rooms, including microphones, projectors, and screens.
  • Provide break/fix and real-time technical support for meeting-room hardware.
  • Manage switching and configuration of Lark and Zoom conferencing platforms.
  • Monitor, update, and resolve incidents and requests in the Glata Ticketing System.
  • Log and track laptop hardware repair tickets in the Glata Ticketing System, documenting symptoms, error codes, and diagnostic findings; coordinate with vendors and authorized service providers; track repair status and update end users; verify repaired devices, confirm functionality, and close tickets with appropriate documentation.
  • Maintain IT Service Desk counter etiquette when interacting with end users.
  • Provide on-site support as “Smart Hands” for physical technical tasks.
  • Conduct regular inventory stock takes to ensure asset accuracy.
  • Maintain familiarity with the office layout to provide efficient on-site support.
  • Maintain and monitor the on-premises server room, including rack-and-stack of servers and networking equipment, cabling, temperature, humidity and UPS power conditions, security and access logs, and organized, documented power and network connections.
  • Perform first-level network connectivity diagnostics and resolution by verifying cabling and link lights; checking connectivity with ping and ipconfig/ifconfig; assisting with Wi-Fi connection and reconnection; guiding users through VPN connection and disconnection and checking tunnel status; flushing DNS, releasing and renewing IP addresses, and verifying DNS resolution; checking managed-switch port status; and escalating issues beyond first-level scope to level 2 or 3 network engineering with documented findings.
  • Handle ad hoc urgent or emergency responses, VIP escalations, last-minute deployments, vendor coordination, documentation updates, and vendor escorts.
  • Collaborate across functions, participate in IT projects, comply with policies, contribute to continuous improvement and knowledge sharing, and perform other assigned duties.

About the Company

DXC Technology

Global IT services for enterprise modernization

DXC Technology provides IT services to large enterprises, helping them manage and modernize mission-critical systems. It offers consulting, system integration, and managed services that are typically delivered under long-term contracts. The core offering is the Enterprise Technology Stack, which modernizes IT infrastructure, optimizes data architectures, and ensures security and scalability across public, private, and hybrid cloud environments. By applying this stack, DXC helps clients run reliable and scalable IT operations while migrating workloads to the cloud and strengthening data governance. The company differentiates itself with a global reach, a large Fortune 500 client base, and a track record of long-term partnerships, coupled with commitments to sustainability and corporate responsibility. The goal is to be a trusted partner that enables enterprises to operate, secure, and evolve their IT environments efficiently and effectively.

Company size
10,001+
Company stage
IPO
Headquarters
McLean, VA
Founded
2017

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