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SpyCloud

Threat intelligence and identity protection platform

Senior Engineering Manager - Core Services

Engineering LeadershipUpdated on Nov 11
Full-timeAustin, TX, USA

About the Job

Requirements

  • At least 8 years of software engineering experience, including hands-on work building and operating shared infrastructure or platform services in production.
  • 3–5 years of experience leading engineering teams of 4 or more individuals.
  • A track record of running shared services as products, including explaining the consumers, what was intentionally not offered, and how reliability and consumer satisfaction changed.
  • Experience operating highly available, multi-tenant systems in AWS, including data stores at scale, with working knowledge of containers, Terraform, and observability.
  • Strong technical judgment and a hands-on approach to architectural and build-versus-buy decisions, with willingness to work in code as needed.
  • Experience using service-level objectives, error budgets, incident reviews, and capacity and cost data to set priorities and communicate platform value.
  • Ability to communicate and influence without authority, including leading cross-team migrations with teams outside the role’s management.

Responsibilities

  • Lead, hire, and grow a team of software and cloud engineers, coaching them toward ownership, operational excellence, and empathy for the teams that depend on their services.
  • Own the vision and roadmap for shared services, prioritizing through direct discovery with stream-aligned teams and defining what the platform will not offer.
  • Publish and maintain a service catalog and team charter defining each shared service, its service-level objectives, support model, and engagement process.
  • Run shared services as dependable products with service-level objectives, error budgets, versioning, and on-call; measure success through service-level-objective attainment, incident trends, cost efficiency, and consumer satisfaction.
  • Own capacity planning, cost, and security posture for shared services in partnership with Security and Finance.
  • Lead platform-wide migrations and upgrades so the platform team carries the burden instead of each product team.

About the Company

SpyCloud

Threat intelligence and identity protection platform

SpyCloud provides cyber threat intelligence and identity protection for businesses. Its Cybercrime Analytics Platform uses data recovered from the criminal underground to deliver actionable insights that help detect and prevent cyber threats such as malware, ransomware, and unauthorized access. The platform also supports de-anonymizing threat actors and linking them to crimes to aid incident response and threat attribution. Unlike many security tools that focus on one area, SpyCloud combines threat intelligence, credential monitoring, dark web monitoring, and incident response in a single platform to help enterprises protect digital assets and identities. The company's goal is to help businesses proactively prevent data breaches and other cybercrimes by continuously detecting compromised credentials, stopping unauthorized access, and monitoring the dark web for emerging threats.

Company size
201-500
Company stage
Growth Equity (Venture Capital)
Total funding
$203.5M
Headquarters
Austin, TX
Founded
2016

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