Principal Subject Matter Expert ACH

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

JOB SUMMARY

Principal SME with deep knowledge of the payments industry, specifically ACH payments and NACHA standards, and a strong understanding of bank-specific business processes and customer-facing

skills.

This role involves extensive customer interaction and is a leading consulting role in software delivery and implementation processes from design through deployment to the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Expert knowledge of NACHA standards and ACH payments
• Act as a hands-on strategic leader, providing governance and expert oversight for the end-to-end GPP ACH solution
• Provide subject matter expertise and best practice guidelines on how to best utilize and implement ACH for Tier 0-2 banks
• Provide coaching and direction to the delivery teams on ACH implementation, to ensure the delivery of a best-in-class solution
• Determine where the customer requirement fits within the standard industry practice and align them to Finastra’s GPP product
• Write detailed business requirements (user stories) and functional solutions
• Participate in customer requirements analysis workshops to provide ACH expertise
• Knowledge transfer to customer and internal stakeholders
• Focal point for internal teams on ACH flows, usage and industry best practices
• Provide accurate and consistent status reporting to stakeholders at different levels
• Negotiate with and influence key stakeholders internally and externally within their area of expertise

QUALIFICATIONS REQUIRED

• Bachelor’s Degree or an equivalent combination of education and/or experience

• A senior ACH domain expert with hands‑on experience in the NACHA market, capable of engaging with bank stakeholders up to C‑level
• Demonstrated success as a lead business analyst leading and implementing ACH projects in a global, cross-functional team environment
• Deep practical expertise in ACH processing, NACHA rules, terminology, and operating models.
• Accredited ACH Professional (AAP) certification highly preferred
• Proven experience leading or supporting ACH implementations on GPP and/or leading ACH platforms in the US market
• Act as a coach and subject matter expert on NACHA-related topics for the team
• Develop material for knowledge transfer and training purposes.
• Regarded as the ACH expert in the broader team
• Anticipates NACHA business and industry issues as a basis for recommending large scale product, process or service improvement
• Provides authoritative advice in area of specialty – helps structure management decision making in areas of important business impact
• Business analyst certification is a plus

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.