Operations Support Specialist
JD.com
Operations Support Specialist
JD.com
E-commerce, logistics, and technology platform
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary**
We are seeking a highly organized and detail-oriented Operation Support Specialist to join our team at JD DEVELOPMENT DE GmbH. This role will primarily focus on providing comprehensive operational assistance, with a specific emphasis on facilitating communication and support for our Mandarin-speaking partners and clients.
Job Responsibilities**
* Provide operational support across various departments, including logistics, customer service, and project management.
* Act as a primary point of contact for Mandarin-speaking clients and partners, addressing inquiries, resolving issues, and ensuring smooth communication channels.
* Translate and interpret documents, emails, and conversations between Mandarin and English.
* Assist in data entry, report generation, and document preparation to support operational efficiency.
* Coordinate schedules, meetings, and travel arrangements for team members as needed.
* Maintain and update operational databases and records with accuracy and completeness.
* Support the implementation of new operational processes and procedures.
* Collaborate with internal teams to identify and address operational bottlenecks.
* Perform ad-hoc administrative and operational tasks as assigned.
Job Qualifications**
* Fluent in spoken and written Mandarin Chinese and English (C1/C2 level for both).
* Proven experience in an operational support, administrative, or customer service role.
* Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
* Strong organizational skills and meticulous attention to detail.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure.
* Proactive and self-motivated with a strong problem-solving aptitude.
* Experience in a multicultural work environment is a plus.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
JD.com is a large Chinese e-commerce company that sells products directly to consumers and hosts a marketplace where third-party sellers list items. The company relies on its own extensive logistics network to store, pick, pack, and ship orders quickly, offering options such as same-day and next-day delivery. Its platform combines an online store, a marketplace, and technology-enabled services to support its retail and logistics operations. Unlike many competitors, JD.com owns much of its logistics infrastructure and emphasizes supply chain technology to control quality, speed, and efficiency across its products and services, including electronics, healthcare, and property development ventures. The goal is to be a leading, integrated e-commerce and technology platform in China, continually expanding its logistics capabilities, technology solutions, and services for both consumers and third-party sellers.
Explore more opportunities at JD.com