Founding Customer Success Manager

About us

Summary

We’re looking for a technical, people-oriented builder to help people get the most out of Imbue’s products, and help us build better products in return.

You’ll be one of the closest people at Imbue to our users. You’ll help them get started, understand what they’re trying to accomplish, troubleshoot problems alongside them, and discover where our products feel magical or fall short. You’ll bring what you learn directly back to product and engineering, helping shape what we build next.

You’ll also build the community around our products: creating spaces for people to learn from each other, share what they’re building, contribute ideas, and help shape the future of our products alongside us.

This isn’t a traditional community management role. It’s part technical problem-solving, part customer success, part community building, and part product discovery.

What you'll do

Your goal is simple: help people do cool things with our products, and make our products better because of them.

• Work directly with users to get them set up, troubleshoot technical problems, and help them discover what they can do with our products.
• Build deep relationships with our most engaged users and understand their goals, workflows, frustrations, and ideas.
• Become an expert on our products and translate complicated technical concepts into useful, approachable guidance.
• Create onboarding, documentation, examples, workshops, office hours, and other resources that help more people succeed.
• Build and grow our user community, online and in person, and create reasons for people to learn, share, contribute, and come back.
• Develop an unusually tight feedback loop between users and our product and engineering teams. Surface patterns, unexpected use cases, friction, and ideas that should influence what we build.
• Find and tell great stories about what people are building with Imbue.
• Build the systems and processes that allow us to support a much larger community as we grow.

About you

• You’ve worked in technical community, developer relations, technical customer success, solutions engineering, or another technical, user-facing role.
• You’re technical enough to dig into how a product works, reproduce problems, troubleshoot with users, and communicate effectively with engineers.
• You love talking to users and have a knack for getting past what someone asks for to understand what they actually need.
• You can explain complicated technical ideas simply and clearly.
• You’re good at building genuine relationships and communities, not just driving “engagement.”
• You instinctively turn repeated problems into better documentation, tooling, product experiences, or processes.
• You have strong product intuition and can distinguish an interesting anecdote from a pattern worth acting on.
• You’re comfortable with ambiguity and excited to build something before there’s a playbook for how to do it.

Compensation & Benefits

• Lunch provided daily (SF office)
• $250 lifestyle stipend per month
• Generous budget for self-improvement: coaching, courses, conferences, etc.
• Actively co-create and participate in a positive, intentional team culture
• Frequent team events, dinners, off-sites, and hangouts

The base salary range for this role is $140,000–$175,000 per year.