Full-Time

Customer Operations Specialist

Posted on 12/5/2022

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides 100% renewable electricity solutions

Data & Analytics
Energy

Junior, Mid, Senior

Brighton, UK

Responsibilities
  • Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
  • Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
  • Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
  • Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
  • Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this

Octopus Energy provides 100% renewable electricity sourced from solar, wind, and water, offering smart tariffs for smart meters, including intelligent electric vehicle charging and off-peak electricity options. The company is dedicated to advancing transformative technologies to drive renewable energy adoption and reduce global dependence on fossil fuels.

Company Stage

Private

Total Funding

$2.5B

Headquarters

, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
INACTIVE