NOC Specialist

About Bluefin

At Bluefin, we thrive in a dynamic and fast-paced environment where innovation and leadership are at the forefront of everything we do. Join us in revolutionizing data security within the integrated payments industry, as we protect over 35,000 companies across 59 countries with our cutting-edge encryption and tokenization technologies. Our collaborative culture empowers you to take initiative and make impactful contributions, while our commitment to professional growth ensures you have the tools and opportunities to excel. Embrace the challenge of working in a vibrant atmosphere that values agility and leadership, and be part of our mission to create secure, frictionless experiences for businesses and their customers. If you’re ready to drive change and make a difference, we invite you to embark on this exciting journey with us!

About the Role

We are seeking a NOC Specialist to join the Network Operations Centre in Waterford, Ireland. The ideal candidate will be tech-savvy, customer driven, and willing to work on a weekday rotating shift schedule. The main duties involve tracking and supporting of all incoming and outbound alerts, proactive monitoring of the Bluefin network infrastructure, and systems, while providing a live point-of-contact for employees and partners for all operational issues. The incumbent will also perform monitoring, analysis, and coordinate restoration of failed production services. The role is onsite, based in the Waterford office and reports to the NOC Manager.

The full time role will be for 32 - 40 hours on weekdays. Core rotating shift hours are: 

Shift 1: Monday - Friday 08:00 - 16:00

Shift 2: Monday - Thursday 20:00 - 04:00
Shift 3: Monday – Friday 16:00 - 00:00
Shift 4: Tuesday - Friday 00:00 - 08:00
Shift 5: Monday - Friday 12:00 - 20:00

Shift 6: Monday - Friday 12:00 - 20:00

Key Responsibilities: 

• Monitor ongoing operations, networks, and IT service infrastructure performance.
• Interpret monitor alert messages and perform required actions.
• Provide technical support for all Enterprise systems.
• Desktop Patching (Implement/Verify – both Windows and Mac)
• Understand and implement escalation, incident management, and change management processes and procedures of the NOC.
• Aid team members, System Administrators, customers, and merchants by applying technical knowledge of operations and systems.
• Review and respond to security system alerts and escalate when appropriate.
• Provide helpdesk support for internal employees.
• Some light Customer Service duties.
• Other duties as assigned.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Leaving Certificate required
• Third Level qualification,  preferred in a technical discipline 
• Able to work rotating shifts 
• Understanding of TCP/IP, switching, and routing
• Excellent verbal and written communication skills
• Strong analytical, troubleshooting, and research skills
• Windows and MAC experience
• Experience with Salesforce and/or Zendesk would be considered advantageous 
• Strong orientation toward assisting others

Equal Employment Opportunity

Bluefin provides equal employment opportunities to all employees and applicants without regard to gender, civil status, family status, sexual orientation, religion, age, disability, race (which includes a person’s colour, nationality, ethnic or national origins), or membership of the Traveller community, in accordance with the Employment Equality Acts.