Graphic Designer

The Graphic Designer is responsible for the accurate, timely, and high-quality delivery of Medical Education and Promotional Pharmaceutical materials across print and digital channels. The role will work during the second shift hours of 1 pm to 9 pm EST. 

Reporting to the Studio Manager, this role partners with Creative, Project Management, Print Production, Account Services, Editorial, and other cross-functional teams to ensure deliverables align with approved creative direction, brand standards, technical specifications, regulatory requirements, and project timelines.

The role prepares and adapts layouts, creates mechanical files, performs production-level quality control, supports prepress and digital file preparation, and releases organized, production-ready files. Success requires strong attention to detail, sound production judgment, effective communication, and the ability to manage multiple priorities in a deadline-driven environment.

The ideal candidate is production-focused, solutions-oriented, collaborative, and able to work accurately under pressure while contributing to consistent, efficient, and well-documented Studio workflows.

Role Requirements

Brand and Studio Knowledge

• Demonstrates advanced knowledge of print and digital production, including file preparation, layout adaptation, mechanical file construction, typography, image handling, and prepress requirements.

• Maintains brand consistency across print, digital, promotional, and medical education deliverables.

• Applies approved creative direction and brand guidelines accurately across multiple formats, sizes, and deliverables.

• Demonstrates strong knowledge of typography, layout, color, image resolution, file formats, bleeds, die lines, linked assets, fonts, and output requirements.

• Demonstrates advanced proficiency in Adobe Creative Cloud, particularly InDesign, Illustrator, Photoshop, and Acrobat.

• Maintains working knowledge of Figma and Microsoft Office applications.

• Understands the importance of accuracy, documentation, version control, and compliance within pharmaceutical and regulated communications.

• Follows approved content and escalates discrepancies or questions related to Medical-Legal-Regulatory requirements.

• Maintains current knowledge of relevant production practices, software updates, digital specifications, accessibility requirements, and industry standards.

• Maintains professionalism and builds respectful, collaborative working relationships across all teams.

• Provides production support and coverage across brands and projects as needed.

Production and Execution

• Prepares, revises, adapts, and releases production-ready files for print and digital deliverables.

• Builds and updates layouts based on approved creative direction, copy, specifications, and brand standards.

• Creates mechanical files, schematics, templates, and other production documents as required.

• Performs production-level quality control of typography, layout, copy placement, imagery, color, dimensions, links, fonts, bleeds, die lines, and technical specifications.

• Preflight files and resolves production issues before routing, release, or delivery.

• Prepares print-ready PDFs and digital assets according to project, vendor, platform, and channel specifications.

• Supports prepress activities, including file setup, color management, overprint considerations, image resolution, separations, packaging, and final file collection.

• Coordinates with Print Production to review specifications, develop or update spec sheets, and confirm production readiness.

• Confirms that files, components, copy, and specifications are complete before beginning production.

• Implements feedback accurately and documents or escalates questions when direction is unclear, incomplete, or conflicting.

• Follows approved brand standards, project requirements, and applicable pharmaceutical review processes.

• Coordinates with Creative, Project Management, Account Services, Editorial, and Print Production to resolve issues and maintain project momentum.

• Maintains organized working files and prepares complete, accurate handoffs for internal teams, vendors, and other production groups.

• Supports the preparation and delivery of accessible digital files when required by project specifications.

Time Management

• Manages multiple projects and competing deadlines while maintaining accuracy and quality.

• Prioritizes work based on project urgency, scope, dependencies, and available resources.

• Communicates schedule risks, missing information, conflicting priorities, or potential delays to the Studio Manager and appropriate project partners.

• Adapts to changing deadlines, priorities, project requirements, and business needs.

• Supports workflow continuity by providing coverage or assistance to other Production Artists when necessary.

• Meets committed deadlines and communicates proactively when adjustments are required.

• Works efficiently while maintaining appropriate quality-control and review standards.

• May be required to work occasional evenings or weekends based on project demands and advance planning.

Organization

• Maintains accurate file naming, folder structure, version control, archiving, and storage practices.

• Follows established server, cloud-storage, routing, handoff, and release procedures.

• Ensures that current files, final files, source files, linked assets, and supporting documentation are clearly identified and accessible.

• Maintains consistent file organization across day, evening, offshore, and remote teams.

• Tracks project status, open questions, revisions, approvals, and required follow-up.

• Follows approved workflows and standard operating procedures to reduce errors, rework, and operational risk.

• Maintains confidentiality and follows company and client requirements for proprietary, promotional, medical, and regulatory materials.

• Contributes to the development and improvement of production templates, checklists, tools, and processes.

• Maintains accurate documentation for final files, specifications, revisions, and release requirements.

Problem Solving and Judgment

• Identifies production, technical, workflow, or file-structure issues before they affect quality, schedule, or release.

• Uses sound judgment to determine when an issue can be resolved independently and when it must be escalated.

• Proposes practical solutions that balance accuracy, quality, timing, scope, and available resources.

• Escalates missing inputs, unclear direction, conflicting feedback, or out-of-process requests promptly.

• Investigates recurring production or quality issues and helps identify preventive solutions.

• Works collaboratively with Studio leadership and cross-functional partners to resolve problems efficiently.

• Reports hardware, software, access, training, or workflow needs to the Studio Manager.

• Accepts feedback constructively and applies lessons learned to future work.

• Contributes to process improvements that increase efficiency, consistency, and quality.

• Identifies opportunities to reduce rework, improve communication, and strengthen production controls.

Preferred Qualifications

• Bachelor’s degree in Graphic Design, Visual Communications, Production, or a related field preferred; equivalent professional experience may be considered.

• Five or more years of experience in creative production, graphic production, prepress, healthcare advertising, pharmaceutical marketing, medical communications, or a related high-volume environment.

• Advanced proficiency in Adobe InDesign, Illustrator, Photoshop, and Acrobat.

• Strong understanding of print production, prepress, digital file preparation, typography, color, image resolution, fonts, bleeds, die lines, and PDF creation.

• Experience preparing files for multiple print processes, vendors, platforms, and digital channels.

• Familiarity with Figma, digital advertising specifications, and PDF interactivity

• Strong attention to detail and a demonstrated commitment to accuracy.

• Strong organizational, analytical, written, verbal, and interpersonal communication skills.

• Ability to interpret creative direction, technical specifications, project documentation, and feedback.

• Ability to prioritize and manage multiple projects independently in a deadline-driven environment.

• Strong judgment, problem-solving, and decision-making skills.

• Demonstrated ability to maintain brand identity and production consistency across multiple deliverables.

• Ability to work collaboratively with Creative, Studio, Project Management, Account Services, Editorial, Print Production, and external vendors.

• Ability to remain calm, flexible, and solutions-oriented when priorities or deadlines change.

• Ability to work occasional extend evening hours or weekends when project demands require it.

Salary Range: 65,000 - 85,000 CAD