Area Health Information Specialist 2

Position Highlights

📍 Location: Role will be performed at two locations, so travel is required 
🕒 Schedule: Monday–Friday | 8 AM–4:30 PM EST
🚨 Priority: High

Position Overview

We are seeking a highly motivated Area Health Information Specialist II to provide full onsite Release of Information (ROI) support. This is a critical, high-priority role supporting patient services, ROI processing, and coverage across multiple client locations 3 days in Indiana, Pa and 2 days in Greensburg, Pa.

This position is ideal for someone who is dependable, detail-oriented, compassionate with patients, and comfortable working in fast-paced healthcare environments.

💼 Key Responsibilities

This role provides full-service ROI support, including but not limited to:

• Onsite ROI processing and medical record request fulfillment
• Assisting walk-in patients with record requests and disclosures
• Burning patient records to CDs and managing image requests
• Scanning, faxing, and handling inbound/outbound ROI workflows
• Call support for patients, providers, attorneys, and requestors
• Data entry, email correspondence, and administrative support
• Monitoring fax queues, inboxes, and shared drives
• Supporting coverage at other client locations as assigned
• Traveling between client locations required
• Collaborating closely with team members and client staff
• Performing additional duties as assigned

🎯 Requirements

• High School Diploma or GED

• Prior healthcare, HIM, or ROI experience preferred
• Ability to work fully onsite
• Willingness to travel locally as coverage needs arise
• Proficiency with computers, email, and office equipment
• Ability to maintain strict confidentiality and HIPAA compliance

🎯 What you will bring to the table: 

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.