General Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

We are seeking a General Manager to lead a local team of music lovers at Steelhead PDX, the next destination for live music and events in Portland, Oregon. Located near the waterfront in an area known for creativity and with easy access to all parts of town and a capacity of 3,500 guests, Steelhead aims to become a hub of this vibrant community.

The successful leader will oversee business operations, ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.  

WHAT THIS ROLE WILL DO

• Build a team of music lovers who create a safe environment for guests to enjoy some of the world’s best artists and events
• Create and maintain relationships with neighbors, city officials, and community leaders
• Establish and maintain high standards of service for guests, staff, artists, and vendors
• Combine company’s best practices and local creativity to identify and maximize revenue drivers while optimizing the guest and artist experience
• Work closely with the Portland talent team and national promoters to deliver best in class experiences to artists and crews while maintaining a local identity.
• Collaborate with national and local teams to ensure that the Marketing, Premium Seat Sales, Food and Beverage, and Sponsorship groups create innovative offerings that create incredible fan experiences that drive incremental revenue growth, engagement, and profitability
• Oversee implementation of food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Hire, train and schedule full and part-time employees, and work closely with any subcontractors and/or third-party vendors so they are prepared to create once in a lifetime fan experiences
• Oversee venue operations team to coordinate and facilitate event set-up and event activities
• Maximize venue usage through outreach to local and national organizations
• Work closely with Live Nation promoters and operations leaders and provide direction on standards and compliance concerns
• Maintain venue sustainability standards and provide necessary records for LEED operating certification
• Perform and execute financial settlement and reporting of events
• Maintain venue and event budgets and P&L projections using LN-supplied programs and tools
• Understand and model excellent working knowledge of Health & Safety and Security protocols
• Implement and comply with the company’s audit procedures
• Ensure that employee performance and attendance is monitored and reviewed
• Meet staffing and budget needs for events and overhead labor.
• Ultimately oversee all employees in the venue. This position typically supervises exempt and non-exempt positions with Live Nation directly employing operations, maintenance, production, food and beverage, cleaning, security, and guest services staff
• Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Trash/Recycling and others as needed 
• Ensure that each show’s advance planning is complete, including event security and production requirements
• As Manager on Duty for most events, the GM is expected on site for each event from load in and until load out
• Any other reasonable duties as assigned or required by the executive management

WHAT THIS PERSON WILL BRING

• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• A proven track record as a leader
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.