Electrical Service Manager

Electrical Service Manager

Pioneer Heating, Cooling & Plumbing

At Pioneer, we believe great leaders create great teams. We're looking for an experienced Electrical Service Manager to lead our electrical department, drive revenue growth, develop top-performing technicians, and deliver an exceptional customer experience. This is an opportunity to play a key role in a growing company while helping shape the future of our electrical service operations.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at coaching and team development, and has a strong understanding of residential electrical service operations. This individual will be responsible for departmental performance, revenue growth, operational excellence, safety compliance, and maintaining Pioneer’s reputation for outstanding service.

What You'll Do

• Lead and oversee the daily operations of the electrical service department.
• Drive departmental revenue growth and achieve sales, profitability, and performance goals.
• Manage, coach, train, and develop electrical service technicians to maximize productivity and customer satisfaction.
• Establish clear performance expectations, workmanship standards, and accountability measures for team members.
• Conduct regular performance evaluations and provide ongoing feedback, coaching, and career development.
• Support field technicians with technical guidance and assistance on complex customer projects.
• Create and maintain service pricing, inventory control processes, and departmental organization.
• Ensure all electrical work is completed in compliance with applicable codes, permits, inspections, and safety standards.
• Monitor key performance indicators, workforce productivity, revenue generation, and customer satisfaction metrics.
• Develop schedules and assign daily work to ensure efficient operations and exceptional customer service.
• Identify operational challenges and implement solutions to improve efficiency, communication, and workflow processes.
• Maintain a culture of teamwork, accountability, safety, and continuous improvement.
• Investigate incidents, address performance concerns, and recommend personnel actions including promotions and development opportunities.
• Prepare forecasts, reports, and updates for leadership regarding departmental performance and growth opportunities.
• Act as a customer advocate and problem solver, ensuring a best-in-class customer experience.

What You'll Need

• 5+ years of leadership experience in residential electrical services, skilled trades, or service operations.
• 3+ years of electrical management experience preferred.
• Proven success leading high-performing teams and achieving revenue and operational goals.
• Experience managing departmental P&L responsibilities, budgets, and performance metrics.
• Strong knowledge of residential electrical systems, service operations, permitting, inspections, and code compliance.
• Excellent coaching, leadership, and employee development skills.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office and service management software.
• Commitment to safety, quality workmanship, and customer satisfaction.
• Valid driver's license with an acceptable driving record.
• Ability to pass a background check and drug screening.

Why Pioneer?

At Pioneer, we invest in our people and provide opportunities for growth, development, and long-term success. You'll lead a talented team, make a direct impact on the business, and help build a department known for exceptional service, technical excellence, and an outstanding customer experience.

Trust Your Career to Pioneer.