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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Full-TimeUpdated on 10/14/2026Deadline 9/2/27
No salary listed
Junior
Bachelor's
Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • Be a student in a technical program from the fifth cycle onward or a university program from the ninth cycle onward, or be a graduate, bachelor's holder, or titled professional in Economics, Accounting, Administration, Engineering, or a related field.
  • Have at least one year of in-person sales experience.
  • Have a vocation for service, provide high-quality customer service, negotiate, demonstrate commercial orientation, and work as part of a team.
  • Be available to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.
Responsibilities
  • Receive the metal cash box, recount cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the central archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency purchases and sales, insurance sales, and other transactions.
  • Verify customer identity when processing payments.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses exceeding operational limits or cash shortages to the Office Sub-Manager.
  • Offer and contract financial products such as cards, loans, installment cash products, and other products in the assigned range.
  • Keep the customer database updated with quality information.
  • Plan and manage commercial activities with the Manager and Sub-Manager to meet product and service targets.
  • Use every opportunity at the teller counter or customer area to market products and prioritize updating customer information.
  • Continuously cross-sell complementary products beyond the immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and educate and assist customers in using digital and alternative channels.
  • Manage incidents or complaints responsibly, ensuring a quality and timely response.
  • Identify dissatisfied customers and offer alternatives to retain them, taking value contribution into account.
  • Continuously monitor customer risk to plan and execute recovery actions.
  • Follow up on PPG, adjusting objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant topics and customer needs in the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct debit arrangements.
  • Ensure proper control of batch transaction processes so they are not left incomplete, including cancellation of cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Conduct commercial actions and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances together with the Office Sub-Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Sub-Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Sub-Manager and/or AS1 with ATM replenishment management.
  • Perform other duties assigned by the supervisor in response to business needs.
Desired Qualifications
  • Experience handling cash at a financial or banking institution and dealing directly with customers.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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