Provider Relations Coordinator - Inbound

Why You’ll Love This Role:

• Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
• Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
• Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.

*Base Pay Range: $15.00 - $25.00/hr

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Education: 

• High school diploma or equivalent.

Experience:

• Prior customer service or high-volume call center experience required.

• Healthcare experience is a plus but not mandatory!

Skills:

• Strong verbal and written communication skills.

• Exceptional organizational and multitasking abilities.

• Proficiency in Microsoft Office (Excel and Outlook).

• Comfortable working in a high-volume, fast-paced environment with various software programs.

Why Join EXL Health?

At EXL Health, your role is more than just a job—it’s an opportunity to grow, learn, and make an impact.

• Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
• Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
• Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
• Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.

What’s in It for You?

• A chance to work for a Best Places to Work organization recognized for its commitment to employees.
• Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry.
• The flexibility of remote work paired with the excitement of a fast-paced, rewarding career.

Ready to Be the Connection Providers Count On?

Take the next step in your career by joining EXL Health as a Provider Relations Coordinator. Apply today and help shape the future of provider support!

EXL Health – Where Passion Drives Progress.

*The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

Your Day-to-Day Responsibilities:

As a Provider Relations Coordinator, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
• Monitor and respond to internal and external emails within established service levels.
• Log and return voicemails within established service levels
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
• Respond to chat inquiries from providers with clarity and accuracy.
• Escalate unresolved issues to management and follow up as needed.
• Communicate and report any workflow or system issues to leadership.
• Consistently meet quality and productivity standards.
• Uphold HIPAA and confidentiality regulations in all interactions.