Welcome Ambassador / Hostess

Job Description

Welcome Ambassador / Hostess

Passionate about creating memorable guest experiences? As a Welcome Ambassador / Hostess, you will be the first point of contact for our guests, providing a warm and professional welcome while ensuring a seamless dining experience from arrival to departure.

What you will be doing:

• Welcome and acknowledge all guests and visitors in a friendly, professional, and engaging manner.
• Act as the first point of contact in the lobby, creating a positive and lasting first impression.
• Assist guests with directions, resort information, facilities, and services.
• Coordinate with Concierge, Front Office, and other departments to ensure smooth guest experiences.
• Anticipate guest needs and proactively offer assistance when required.
• Support guest arrivals and departures by providing information and guidance.
• Handle guest inquiries, concerns, and special requests efficiently and courteously.
• Maintain a visible presence in the lobby and public areas to engage with guests and offer assistance.
• Promote resort facilities, dining outlets, activities, and special promotions.
• Ensure the lobby area remains welcoming, organized, and aligned with brand standards.
• Foster positive relationships with guests to enhance satisfaction and loyalty.

Qualifications

Your experience and skills include:

• Previous experience in Guest Relations, Front Office, Concierge, Hospitality, or a customer-facing role is preferred.
• Excellent communication and interpersonal skills.
• Warm, outgoing, and approachable personality.
• Strong problem-solving abilities and attention to detail.
• Ability to remain professional and composed in a fast-paced environment.
• Fluency in English; additional languages such as Russian, Arabic, German, or French are an advantage.
• Passion for delivering exceptional guest service and creating memorable experiences.

Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS