CommBank

CommBank

Full-spectrum financial services and banking

Customer Banking Specialist

Part-TimePosted on 9/30/2026Deadline 10/14/26
No salary listed
Mid
Carnarvon, Australia
In Person

About the job

Requirements
  • Ability to ask appropriate questions and identify suitable solutions while acting with integrity and prioritizing customers.
  • Ability to work independently while referring customers to specialist team members when needed.
  • Ability to work in a busy retail environment and provide holistic solutions to customers.
Responsibilities
  • Build personal connections with customers through meaningful conversations.
  • Help customers use in-branch technology and digital banking options.
  • Identify and respond to customers’ transactional needs in the branch.
  • Conduct interviews and process applications for personal loans, credit cards, and associated products.
  • Call customers to build rapport and invite them to the branch for a Financial Health Check or specialist appointment.
  • Follow bank processes and procedures, accurately reconcile transactions, and review customers’ financial positions.
  • Participate in community events and fundraising activities.
  • Look out for the safety and wellbeing of the team.
  • Use tools to capture customer feedback, correct service issues, and drive improvement.

About the company

CommBank offers a wide range of financial services in Australia, including retail, premium, business and institutional banking, funds management, superannuation, insurance, investments and sharebroking. Customers use accounts, loans, investments and insurance, supported by digital tools and advisory services, to manage money and plan for the future across multiple channels. The bank differentiates itself with its size and scope in the Australian market, having over 800,000 shareholders and more than 52,000 employees under one umbrella. Its goal is to help all Australians build and manage their finances and engage with customers and communities.

Company Size

10,001+

Company Stage

IPO

Headquarters

Sydney, Australia

Founded

1911

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Simplify's Take

What believers are saying

  • September 2026 subordinated note issuance extended CBA’s funding curve through 2036.
  • From 1 October 2026, CommBank Yello converts points into Everyday Rewards groceries.
  • The new premium charge card targets high-spend Australians with lounges, insurance, and no FX fees.

What critics are saying

  • The High Court shareholder damages case over the $700 million AUSTRAC fine continues in 2026.
  • CBA’s 2026 restructuring cuts 1,000 jobs, with 232 more exits due by November.
  • Australian housing concentration and technology spending leave earnings exposed if credit losses rise.

What makes CommBank unique

  • CBA’s Yello rewards ecosystem reaches nine million customers, embedding daily banking loyalty.
  • x15ventures launched PaidIt in August 2026, turning payout processing into a bank product.
  • Business Banking’s AI-enabled workbench sharpens banker productivity and deepens customer relationships.

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Benefits

Health Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Holidays

Company Equity

Wellness Program

Mental Health Support

Conference Attendance Budget

Professional Development Budget

Stock Options

Parent?

PTO?

Growth & Insights and Company News

Headcount

6 month growth

↑ 5%

1 year growth

↑ 5%

2 year growth

↑ 5%
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Energy trading firm Xpansiv raises fresh capital backed by Blackstone and Goldman Sachs

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Kalkine Media
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Commonwealth Bank of Australia issues US$1.25B in subordinated notes to strengthen Tier 2 capital

Commonwealth Bank of Australia has issued US$1.25 billion in subordinated notes, according to a 16 September 2026 regulatory disclosure. The subordinated debt, which ranks below senior debt in creditor claims, typically qualifies as Tier 2 regulatory capital under Basel III framework requirements. The bank filed complete documentation with the Financial Conduct Authority's National Storage Mechanism, ensuring compliance with UK transparency standards for listed securities. The US dollar denomination allows the Australian banking institution to access international capital markets and diversify its funding sources beyond domestic instruments. Specific terms including coupon rates, maturity dates, and allocation of proceeds were not disclosed in the announcement. Investors can access full issuance details through the London Stock Exchange's Regulatory News Service platform.

Retail Media
Sep 10th, 2026
Putting business innovation on the map.

Putting business innovation on the map. September 11, 2026 New Melbourne Institute research developed in partnership with CommBank draws on 18 years of data to show where innovation activity is strongest across industries and regions and compares selected emerging technologies. Australian business innovation activity rose over the longer term, reaching its highest point in 2023-24, but was broadly flat between 2021-22 and 2023-24, according to the new CommBank-Melbourne Institute Innovation Index. Developed by the Melbourne Institute of Applied Economic and Social Research at the University of Melbourne in partnership with Commonwealth Bank, the Index draws on 18 years of data. To the authors' knowledge, it is the first Australian measure available at this combination of consistency, coverage, geographic and time detail. Built from secure, de-identified Government data sources covering Australian firms and workers rather than a survey sample, the Index brings together measures spanning R&D, skilled employment, intellectual property and knowledge-intensive trade, and tracks them across industries, regions and time. "As a nation, Australia needs to become more innovative to boost productivity," said Melbourne Institute Professor and report author Paul Jensen. "Examples of everyday innovations include embracing new software which saves administrative time, expanding a business interstate or overseas, or modifying processes, products and services. Making innovation investments can lead to something valuable; even if there is failure, the lessons learnt can still provide benefits." Supporting improvements and adaptations. CommBank partnered with the Melbourne Institute to provide better evidence on where innovation is happening and what can help more Australian businesses put ideas into practice. "The opportunity is to help more businesses turn ideas into new products, services and better ways of working, and help successful ideas reach more customers and markets," said CommBank Group Executive Business Banking Mike Vacy-Lyle. "For many businesses, innovation does not mean inventing something from scratch. It might mean adopting new technology, improving a process, using data better or getting a product to customers faster. Those practical changes can save time, reduce costs and help a business compete and grow." Key findings. The national Index reached almost 110 in 2023-24, compared with a 2016-17 benchmark of 100. It rose steadily over the longer term but was broadly flat between 2021-22 and 2023-24. Wholesale trade ranked highest among the broad industries analysed. The category can include businesses that design and brand products while outsourcing manufacturing, as well as importers and distributors investing in automated warehouses, digital ordering systems and artificial intelligence. Victoria recorded the highest state Index score in 2023-24 and has ranked ahead of NSW since 2017-18. Victoria and NSW were the only states consistently above the national benchmark over the full period. Western Australia overtook Queensland in 2023-24 and has been a stand-out in recent years with the index growing at a much faster rate than the national average since 2021-22. Read the full report, Trends in Australia's Innovative Activity and Capability here.

Kalkine
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