Accor

Global hotel management, franchising, loyalty programs

Superviseur Restauration

Food & Beverage Operations ManagementPosted on Nov 12

Full-timeParis, FranceNo salary listedIn-person

About the Job

Requirements

At least two years of confirmed management experience in the restaurant sector, complemented by hands-on operational experience.
A polished professional presentation and strong customer-service orientation.
Ability to work dynamically, stay organized, and work as part of a team.
Attention to detail and commitment to excellence.
Responsiveness, versatility, and adaptability.

Responsibilities

Participate in supervising and ensuring the smooth operation of the hotel's various food and beverage services.
Support teams in their daily work and ensure operations run smoothly.
Participate in welcoming and serving guests according to the standards of a five-star hotel.
Ensure service quality and customer satisfaction.
Participate in organizing and setting up the various services and events.
Maintain an operational presence on the floor and support teams during service.
Coordinate among the hotel's different departments.
Contribute to compliance with procedures, quality standards, and hygiene rules.
Help monitor stock, equipment, and operational needs.
Propose improvements to organization, service quality, and the customer experience.

Description du poste

Participer à la supervision et au bon fonctionnement des différents services de restauration de l’hôtel.
Accompagner les équipes au quotidien et veiller au bon déroulement des opérations.
Participer à l’accueil et à la prise en charge des clients selon les standards d’un hôtel 5 étoiles.
Veiller à la qualité du service et à la satisfaction de la clientèle.
Participer à l’organisation et à la mise en place des différents services et événements.
Assurer une présence opérationnelle sur le terrain et accompagner les équipes en service.
Participer à la coordination entre les différents services de l’hôtel.
Contribuer au respect des procédures, des standards de qualité et des règles d’hygiène.
Participer au suivi des stocks, du matériel et des besoins opérationnels.
Être force de proposition afin d’améliorer l’organisation, la qualité du service et l’expérience client.

Qualifications

Vous disposez d’une expérience confirmée d’au moins deux ans en management dans le secteur de la restauration, complétée par une expérience terrain.
Vous avez une excellente présentation et un réel sens du service.
Vous êtes dynamique, organisé(e) et aimez travailler en équipe.
Vous êtes attentif(ve) aux détails et avez le sens de l’excellence.
Vous faites preuve de réactivité, de polyvalence et d’adaptabilité.

Informations supplémentaires

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at Accor

See more jobs