Hospitality Aid

General Purpose

The main purpose of your job position is to support the Nursing Department and staff.  This position will perform a variety of support functions.

Essential Duties

• Become familiar with the facility’s administrative structure as introduced in the pre-training orientation session

• Report to the charge nurse all accidents/incidents (even of an unknown source) you observe on the shift they occur.

• Report all changes in the resident’s condition to the Nurse Supervisor/Charge Nurse as soon as practical.  

• Answer phone (especially during mealtimes)

• Assist with errand of residents/staff

• Assist with secretarial tasks at the nursing station (making copies, filing, etc.) as requested

• Straighten resident closets/drawers – label resident belongings. Complete personal belonging form

• Maintain orderly/clean resident rooms and common areas (utility rooms, showers, resident bathrooms, day rooms, break room, etc.)

• Follow established policies concerning exposure to blood/body fluids

• Ensure that residents who are unable to call for help are checked frequently

• Answer call bells promptly & report needs to CNA/Nurse

• Make rounds assisting residents by opening/closing blinds, straightening blankets, making sure call bells are within reach, etc.

• Turn all medications found in the resident’s room/possession over to the Nurse Supervisor/Charge Nurse

• Watch for and report any change in room temperature, ventilation, lighting, etc.

• Transport residents to & from meals/activities/outdoors/etc.

• Provide residents with Reality Orientations as instructed

• Pass linen. Make unoccupied beds. Put extra covers on beds.

• Use the wristband or photo card file to identify residents before serving meals, etc., as necessary

• Clean feeder tables, wheelchairs, bedside/over bed tables, urinals, bedpans, refrigerators, microwaves, etc.

• Place supplies/briefs in resident rooms/ common areas/ Unpack and stock supply room when deliveries arrive.

• Replace trash can liners in wastebaskets

• Inform the Nurse Supervisor/Charge Nurse of any changes in the resident’s condition so that appropriate information can be entered into the resident’s care plan.  

• Pass snacks/trays to residents (To include passing protective clothing covers, opening milk cartons, refiling drinks, cutting food, etc.) Return trays to dietary. NEVER FEED THE RESIDENTS

• Assist residents with identifying food arrangements (i.e., informing residents with sight problems of food that is on his/her tray, where it is located, if it is hot/cold, etc.)

• Serve between meal and bedtime snacks as instructed

• Keep residents’ water pitchers clean and filled with fresh water (on each shift), and within easy reach of resident

• Collect and redistribute water pitchers for weekly cleaning by dietary

• Check rooms for food articles (i.e., food in proper containers, unauthorized food items, etc.)

• Learn and be aware of code system identifying specials needs of residents

• Ensure the resident’s room is ready for receiving the resident (i.e., bed is made, name tags up, admission kit available, etc.)

• Greet residents and escort them to their room

• Introduce resident to his/her roommate, if any, and other residents and personnel as appropriate

• Inventory and mark the president’s personal possessions as instructed

• Store resident’s clothing

• Assist residents with packing their personal possessions when they are being transferred to a new room, or when being discharged

• Transport residents to new rooms or to the receiving area

• Perform all assigned tasks in accordance with our established policies and procedures, and as instructed by your supervisors

• Follow work assignments, and/or work schedules in completing and performing your assigned tasks

• Cooperate with inter-departmental personnel, as well as other facility personnel to ensure that nursing services can be adequately maintained to meet the needs of the residents

• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the unit and shift

• Report defective equipment to Nurse Supervisor/Charge Nurse

• Inform the Nurse Supervisor/Charge Nurse of your equipment and supply needs

• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility’s policies and procedures governing accidents and incidents

• Maintain the confidentiality of all resident care information

• Ensure that you treat all residents fairly and with kindness, dignity, and respect

• Knock before entering the resident’s room

• Report all grievances and complaints made by the resident to the Nurse Supervisor/Charge Nurse

• Report all allegations of resident abuse and/or misappropriation of resident property

• Honor the resident’s refusal of assistance. Report such refusal to your supervisor

• Attend and participate in scheduled training and educational classes

• Attend and participate in scheduled orientation programs and activities

• Attend and participate in annual OSHA and CDC in-service training programs for hazard communication, TB Management, and bloodborne pathogens standard

• Participate in appropriate in-service training programs prior to performing tasks that involve potential exposure to blood/body fluids

• Wash hands before and after performing any service for the resident

• Keep the nurses’ call system within reach of the resident

• Immediately notify the Nurse Supervisor/Charge Nurse of any resident leaving/missing from the facility

• Follow establish safety precautions in performance of all duties

• Keep residents’ personal possessions off the floor and properly stored

• Keep floors dry. Report spills immediately. Take care of minor clean-ups

• Keep excess supplies and equipment off the floor. Store in designated areas

• Wash wheelchairs, walkers, etc., as instructed

• Clean, disinfect, and return all resident care equipment to its designated storage area after each use

• Perform routine housekeeping duties (i.e., clean bedrails, overbed table, nightstand, etc., that relate to nursing care procedures)

• Before leaving work area for breaks, or at the end of the workday, store all tools, equipment, and supplies

• Report all hazardous conditions and equipment to the Nurse Supervisor/Charge Nurse immediately.  

• Report all safety violations

• Follow established smoking regulations, Report all violations

• Report any communicable or infectious disease to the Director of Nursing Services/or to the Infectious Control Coordinator

• Report missing/illegible labels and MSDSs to your supervisor

• Use only the equipment you have been trained to use

• Operate all equipment in a safe manner

• Use only the equipment and supplies necessary to do the job. Do not be wasteful

• Report defective equipment to the Nurse Supervisor/Charge Nurse

• Inform the Nurse Supervisor/Charge Nurse of your equipment and supply needs

Supervisory Requirements

This position has no supervisor responsibilities

Qualification

Education and/or Experience

Must possess, as a minimum, an 8th grade education.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  

Ability to write reports, business correspondence, and procedure manuals.  

Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

To perform this job successfully, an individual must be proficient in the Microsoft Suite products.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee must occasionally lift and/or move up to 25 pounds.  Prolonged use of a desktop or laptop computer.   While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk, read or hear.   Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator    

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually low to moderate.

Additional Information

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.