Technical Support Specialist

We are currently offering an excellent opportunity for a Technical Support Specialist to join our team in Coventry. 

In this role, you will be responsible for delivering first and second level support for end user devices, including laptops, desktops, printers and barcode scanners. You will also implement standards defined by the System and Network Engineering teams, supporting plant operations in areas such as desktop infrastructure, WAN/LAN connectivity, server management and disaster recovery planning.

Working Hours : Monday – Friday 9am – 5.30pm 

On Call Rota – once a month

About The Role 

• Deliver first and second-level support to end users for all endpoint devices, including laptops, desktops, mobile phones, printers, and barcode scanners.
• Assist the System and Network Engineering Teams and the Service Desk by providing first and second-level diagnostic support for desktops, WAN/LAN infrastructure and servers. Maintain accurate documentation of site-specific network, server and device configurations.
• Develop and update work instructions for new or revised tasks, ensuring all documentation follows the required format and is stored in the designated location as directed by the TSS team lead.
• Participate in the global on-call support rotation, providing timely assistance to DP World sites across different regions. Respond to calls promptly and connect to the DP World network within 10 minutes of notification.
• Monitor service desk alerts via email and take appropriate action, either resolving or escalating issues as needed.
• Provide change management support during weekend on-call shifts.
• Follow and enforce DP World’s change, incident and problem management procedures, escalating issues to the Service Desk according to the established escalation process.
• Comply with DP World’s security protocols by proactively identifying and reporting security concerns to the TSS team lead or relevant manager. Ensure all IT assets are tracked throughout their lifecycle in accordance with purchasing policies.
• Offer onsite support for new site deployments and server/network upgrades.
• Perform additional duties as assigned.

What will you Bring
Qualifications, Skills & Experience: 

• Possess a qualification in Computer Science or equivalent professional training and certification, supported by hands-on experience in a technical environment.
• Strong attention to detail with the ability to develop and maintain clear documentation for processes and procedures.
• Effective verbal and written communication skills, with the ability to collaborate confidently with internal IT teams, business stakeholders, and external auditors.
• Capable of working in a fast-paced environment while maintaining a positive attitude and a high level of confidentiality.
• Excellent organizational and analytical problem-solving abilities.
• Solid understanding and practical experience with desktop hardware, operating systems, and software applications.
• Good working knowledge of network systems, protocols, and server hardware and operating systems.

NOTE: All our roles are subject to the below: 

•    Eligibility to work in the UK 
•    We may close our roles early, depending on the number of applications 
      received. 
•    A full valid UK driving licence or appropriate international licence allowing 
      you to drive on UK roads. 
•    Due to manufacturing guidelines on equipment and site safety critical health
     and safety requirements, we have strict weight and medical requirements       
     that need to be met and maintained.  For our safety critical roles health and 
     medical and fitness checks are performed. Requirements include, but are not 
     limited to, weight, height, blood pressure and hearing.

Compensation 
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World 
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.  

The DP World family comprises of syncreon, Imperial and P&O.