Riverside Health

Non-profit integrated health system delivering care

Office Assistant - Pulmonary and Sleep Center

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeNewport News, VA, USA$16.80 - $21.83 /hrIn-person

About the Job

Requirements

Medical office experience is preferred.

Responsibilities

Ensure patient registration and demographic information is correct and updated as needed.
Monitor the daily schedule and schedule or reschedule appointments when necessary, such as when a doctor is ill, in meetings, or on vacation.
Obtain referrals and insurance information.
Complete clerical chart preparation and prepare and print visit summaries, receipts, and other related documents.
Report potential compliance concerns to the appropriate person.
Recommend process improvements to the office manager to improve quality of service.
Maintain the appearance and cleanliness of the reception area.
Participate in team huddles and staff meetings.
Promote the daily workflow and prepare charts in advance of visits.
Greet patients and other practice participants promptly and acknowledge them with eye contact and a smile.
Complete check-in and demographic updates in a timely manner.
Manage patient expectations with clear explanations.
Use proper telephone techniques, including the four-part greeting and answering within three rings, and follow transfer and hold procedures.

Desired Qualifications

High school education or equivalent is preferred.

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

, High school or equivalent (Preferred)

Experience

Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

About the Company

Riverside Health

Non-profit integrated health system delivering care

Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, and wellness centers that provides comprehensive health care services to people in eastern Virginia. Its model combines hospital care, outpatient services, and long-term care under one system to coordinate care across facilities. It operates using community-based clinics and hospitals to deliver high-quality care with a focus on accessibility and care continuity, rather than profit. Riverside's goal is to improve community health by offering coordinated, accountable health services through a regional network founded in 1915.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newport News, VA
Founded: 1915

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