Founding Product and Business Operations Lead

Founding Product and Business Operations Lead

Blossom Health exists to solve the mental health epidemic in America by partnering with psychiatrists to expand access to affordable, timely, clinically effective mental healthcare. Our AI-native care platform is loved by hundreds of clinicians and thousands of patients.

We're a Series A company with $20M+ raised from Headline, Village Global, and the founders of General Catalyst, Flatiron Health, Sword Health, Grow Therapy, Fay, Elemy, Zip, Blank Street, Assured, Bridge, Birches Health, and Enzo Health.

We're growing quickly and building the technology, systems, and infrastructure to transform how mental healthcare is delivered.

The Role

We're hiring a Product & Business Operations Lead to own some of the most important and complex challenges behind scaling Blossom Health.

This isn't a traditional operations role. You'll work at the intersection of product, technology, business operations, and strategic partnerships, turning complex, manual processes into intelligent, scalable systems.

One day, you might be redesigning how we credential hundreds of clinicians across multiple states. The next, you could be partnering with engineering to automate a critical workflow, negotiating with a payer, or building the infrastructure that unlocks an entirely new market.

We're not looking for someone who simply manages processes. We want someone who questions why they exist, figures out how to make them 10x better, and builds systems that scale.

You'll report directly to our Founder, work closely with leaders across the company, and have the autonomy to take ambitious ideas from problem identification through execution.

Why You Should Work Here

• 🚀 Be early in a hyper-growth startup: Join the foundational team of a rapidly scaling Series A company and help build the infrastructure behind our next stage of growth.

• 📈 Build things that actually move the business: Your work won't live in a presentation. You'll own initiatives that directly impact how we operate, expand, and deliver care to patients.

• 🤝 High trust and autonomy: Work directly with our Founder and take ownership of meaningful problems from day one, with the freedom to shape how they're solved.

• 🧠 Work at the intersection of AI, product, and operations: Rethink how traditional healthcare processes work by leveraging technology, automation, and AI to build smarter systems.

• 🏃 We move with speed and purpose: Join a talent-dense team that values intellectual curiosity, high standards, and people who turn ambitious ideas into reality.

What You'll Do

Build the infrastructure behind our growth

• Own critical operational functions end-to-end, including provider credentialing, payer workflows, and revenue cycle operations.

• Design and implement scalable systems that support our expansion across providers, payers, and markets.

• Identify operational bottlenecks, uncover root causes, and build lasting solutions rather than temporary fixes.

• Develop monitoring systems, performance metrics, and automated workflows that make operations more reliable and efficient.

Turn operational challenges into product and technology solutions

• Partner directly with engineering to build internal tools, automation, and AI-powered workflows.

• Translate complex business problems into clear product requirements and technical solutions.

• Identify opportunities to replace manual processes with technology, AI agents, and intelligent systems.

• Think beyond individual problems to design infrastructure that prevents them from recurring.

Drive strategic partnerships and business development

• Own relationships with external partners, including payers, vendors, and revenue cycle partners.

• Identify and evaluate opportunities to improve payer relationships, expand access, and unlock new growth.

• Develop strategies for approaching payers, navigating objections, and structuring mutually beneficial partnerships.

• Negotiate with external stakeholders and drive initiatives from initial conversations through implementation.

Operate as an extension of the Founder

• Take ownership of high-priority, ambiguous problems that don't fit neatly into one function.

• Evaluate new markets, business opportunities, and strategic initiatives.

• Use data, business judgment, and first-principles thinking to make decisions.

• Move quickly from identifying an opportunity to building and executing a solution.

You'll Be a Good Fit If

• You have 2–6 years of professional experience in business operations, product operations, strategy, consulting, or a high-growth technology startup.

• You've worked in a highly selective, demanding environment and have a track record of exceptional execution.

• You're a systems thinker. You don't just fix what's broken; you understand why it broke and build something better.

• You're technically curious. You're excited about AI, automation, and using technology to solve operational problems. You don't need to be an engineer, but you're comfortable working closely with them.

• You're a builder. You've created processes, launched initiatives, developed tools, or built something meaningful from scratch.

• You're commercially minded. You can navigate external relationships, negotiate effectively, and understand how operational decisions impact the business.

• You're highly analytical. You can break down complicated problems, work with data, and make sound decisions with incomplete information.

• You can take an ambiguous problem, structure it quickly, and independently drive it toward a solution.

• You're excited to work directly with a Founder and take on increasingly broad ownership as the company grows.

• You're authorized to work in the United States.

• You're excited to be in-person in New York City 5 days a week.

Bonus:

• Experience at an early-stage, high-growth startup where you've helped build or scale a business from 0→1 or 1→10.

• Experience building AI-powered tools, automations, or internal systems that eliminate manual work.

• Experience owning cross-functional product or operational initiatives from concept through launch.

• Exposure to healthcare technology, provider operations, payer partnerships, credentialing, or revenue cycle management.

• Experience managing complex external partnerships or vendor relationships.

Healthcare experience is a plus, not a prerequisite. We're more interested in exceptional problem-solvers who can learn quickly and build.

What We're Looking For

• Highly motivated, ambitious, and capable — you want to tackle large, meaningful problems and hold yourself to a high bar.

• Ownership mindset — you take responsibility for outcomes, not just tasks, and think like an owner of the business.

• High velocity and high excellence — you move with urgency without sacrificing the quality of your work.

• Systems-oriented — you look for the root cause of a problem and build solutions that scale rather than creating more manual work.

• Technically curious — you're constantly exploring how AI, automation, and new technologies can make things work better.

• Commercially sharp — you understand how operational decisions connect to growth, revenue, and the broader business.

• An explorer — you're comfortable with ambiguity, autonomy, and problems that don't have an existing playbook.

• Humble — you use your strengths in service of the team and understand that success is an output, not an input.

Compensation & Benefits

• $120,000–$180,000 base salary

• Meaningful equity ownership

• Significant growth opportunities as the company scales

• Beautiful, sunshine and snack-filled office in the heart of Flatiron, Manhattan

• Health, dental, and vision insurance

• A focus on outcomes, not hours

• Team outings, offsites, and unlimited PTO

If you're the kind of person who sees a broken process and immediately starts thinking about how to rebuild it, we'd love to meet you.