Receptionist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Receptionist is responsible for the delivery of amazing guest experiences at one of the most exciting JLL client’s offices. We’re looking for enthusiastic individuals to create best-in-class reception & concierge experiences for employees, business clients, community members and interview candidates. Be at the heart of our reputation for extraordinary guest services!

Key Responsibilities

Core functions include:

● Enthusiastically welcome all guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!

● Maintain a polished, professional appearance while welcoming visitors and wearing the required company uniform during all shifts.

● Create memorable experiences with a warm, welcoming personality.

● Take initiative to proactively address guest needs and answer questions.

● Manage general inquiries through shared email inbox and respond to all email correspondence in a timely manner.

● Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.

● Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.

● Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

● Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:

● Monitors bookings of conference rooms and prioritizes bookings based on executive hierarchy.

● Assist with minor event planning and meeting space set-up as needed.

● Assist caterers as needed and other duties as assigned.

● Be familiar with all conference rooms. Assist others in reserving conference rooms when necessary.

● Maintain lists of local amenities including restaurants, list of caterers, maps of surrounding areas and phone numbers for transportation.

● Track all JLL/BMO Corporate Real Estate visitors, including vendors, visiting employees and guests.

● Manage parking validations for approved guests/visitors

● Welcome event guests and assist with access.

● Assist with updating employee experience guides, JLL Playbooks/SOPs, and updating any documentation as changes occur.

● Maintain Corporate Real Estate security access card inventory and distribute once a card is requested and approved by Facility Manager.

● Support the annual management plan by completing key performance indicators.

● Create Corrigo work order requests as needed.

● Identify best practices and establish proper benchmarks to measure facility management performance. Identify opportunities to enhance facility performance within the portfolio.

● Complete performance reviews and other JLL HR duties in accordance with JLL policies.

● Guide employees through the process of reserving meeting rooms in the conference center and direct them to engage additional support resources as well to ensure a smooth event day.

● Back up support for subsequent Workplace Associate

- Facilitate Corporate Real Estate vendor access to the floor.

- Maintain coffee and beverage stations on business floors, including replenishing supplies and reporting equipment issues.

- Monitor and replenish business center supplies, including pens, paper, toner, and other office essentials.

- Act as point of escalation or resolution with technology support for issues including WIFI access, facilities issues, cell phones, laptops, A/V equipment, internet access, teleconferencing, printers and copiers.

Qualifications:

● Experience: Minimum 2 years previous customer service-related experience.

● Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.

● People Person: The best part of serving others is creating experiences for them that go beyond the expected.

● Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.

● Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.

● Technology and Tools: Proficient in a range of information technology tools and platforms.

● Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

45,700.00 – 52,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Milwaukee, WI

Job Tags:

Guest Service

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.