Lifestyle Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Lifestyle Manager leads the Lifestyle Department and drives exceptional guest experiences through personalized service, local expertise, and seamless coordination of guest requests. Acting as a key point of contact for VIP guests and residents, the role ensures that every interaction reflects the highest standards of hospitality, professionalism, and attention to detail.

The Lifestyle Manager provides strong operational leadership across guest engagement, concierge services, VIP and high-profile guest management, special occasions, and service recovery, with a continuous focus on guest satisfaction. The role is responsible for building and developing a high-performing team, upholding luxury service standards, and fostering effective collaboration across all departments to consistently exceed guest expectations.

Key Responsibilities

• Lead, supervise, and develop the Lifestyle Department’s team, ensuring exceptional service standards are consistently delivered across all guest interactions.
• Build strong relationships with residents / guests, anticipating their needs and providing personalized recommendations, arrangements, and assistance throughout their stay.
• Manage the daily operations of the Lifestyle Department, ensuring efficient handling of residents/guests enquiries, messages, deliveries, packages, and information requests.
• Ensure the team maintains comprehensive knowledge of local attractions, cultural events, dining venues, shopping destinations, and leisure activities.
• Monitor guest feedback and service performance, addressing concerns promptly and implementing corrective actions to maintain high guest satisfaction levels.
• Oversee the coordination of transportation, limousine services, restaurant reservations, sightseeing tours, event bookings, and other guest requests.
• Establish and maintain strong partnerships with local businesses, attractions, entertainment venues, service providers, and tourism partners to enhance guest experiences.
• Welcome and personally assist VIPs, repeat guests, and special-profile guests, ensuring their preferences and individual requirements are recognized and fulfilled.
• Coordinate closely with Front Office, Guest Relations, Housekeeping, Transportation, Security, and other departments to ensure seamless guest service delivery.
• Assist residents / guests with complex travel arrangements, itinerary planning, flight information, visa-related guidance, and special occasion arrangements where appropriate.
• Maintain accurate records of guest preferences, requests, and concierge activities to support personalized service and operational efficiency.
• Ensure compliance with company policies, service standards, grooming requirements, and health and safety procedures while fostering a culture of excellence within the team.
  
  

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field is preferred.
• Minimum 3–5 years of concierge management experience, including at least 1–2 years in a supervisory or leadership role, preferably within a luxury hotel environment.
• Excellent knowledge of local attractions, restaurants, entertainment venues, transportation services, and destination experiences.
• Strong leadership, communication, and interpersonal skills with the ability to build rapport with guests from diverse cultural backgrounds.
• Highly professional, discreet, and service-oriented, with exceptional organizational skills and the ability to manage complex guest requests and VIP requirements.
• Strong stakeholder management skills with experience interfacing with owners, and regulatory authorities
• Fluent in English (written and spoken); Arabic proficiency highly valued.

• Preferably residing in East Cairo or around the area.

What We Offer:

• Opportunity to work with a global leader in real estate services
• Exposure to premium residential property management at institutional scale
• Collaborative, professional work environment
• Career development opportunities within JLL's regional and global network
• Competitive compensation package

Location:

On-site –Cairo, EGY

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.