Full-Time

Audio Visual Collaboration Specialist

Kyndryl

Kyndryl

10,001+ employees

Managed IT infrastructure and cloud services

No salary listed

Bengaluru, Karnataka, India

Hybrid

Hybrid-friendly culture; no specific on-site days stated.

Category
Customer Experience & Support (1)
Required Skills
ServiceNow
Requirements
  • 5+ Yrs Experience in remote monitoring and alerting tools for endpoint health.
  • Demonstrated experience supporting Microsoft Teams Rooms, Cisco Webex Room Devices, Logitech AV ecosystems, and Poly video conferencing systems.
  • Strong knowledge of conference room network connectivity, peripheral integration, and device management platforms.
  • Practical troubleshooting skills for audio, video, and control system issues (signal flow understanding preferred).
  • Comfortable working with and guiding onsite personnel remotely in diagnosing and resolving hardware or connectivity issues.
  • Proficiency in ServiceNow ITSM platform, specifically Incident Management (INC) module for case creation, tracking, and resolution.
  • Strong communication and collaboration skills across technical and nontechnical teams.
  • Ability to manage competing priorities and deliver timely support in fast paced global environments.
Responsibilities
  • Provide remote support for AV endpoints, including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, Poly Studio and other collaboration endpoints.
  • Monitor meeting room device health and performance through management platforms such as Teams Admin Center, Cisco Control Hub, or vendor specific portals.
  • Troubleshoot audio, video, and connectivity issues collaboratively with onsite technicians or facilities personnel.
  • Offer real time remote supervision and support for high visibility or executive meetings.
  • Manage configuration, registration, and software updates for AV devices and peripherals.
  • Assist in remote equipment setup, onboarding, installation guidance, and coordination with local IT for new room rollouts.
  • Document troubleshooting steps, incident resolution, and preventive maintenance procedures in ServiceNow Incident Management module.
  • Maintain accurate inventory records of AV hardware and licenses.
  • Provide feedback to the engineering and operations teams for continuous improvement of the AV environment.
Desired Qualifications
  • Microsoft Certified: Teams Support Engineer (MS 740) or other Microsoft Certifications for end point management
  • Cisco Certified Specialist – Collaboration Core or Webex Devices (CCNP Collaboration track)
  • Logitech Tap/Sync or Rally Deployment Specialist (vendor training)
  • Poly Video Conferencing Solutions Training or Certification
  • Certified Technology Specialist (CTS) from AVIXA (highly preferred)
  • ITIL Foundation Certification (advantageous for structured IT support environments)

Kyndryl provides managed IT infrastructure services for large enterprises, helping them run and modernize their technology environments. Its offerings cover cloud adoption, cybersecurity, security operations, and digital workplace services, all delivered under long-term managed-service contracts. The company works by partnering with major technology providers (including Microsoft) to offer integrated, end-to-end solutions, often complemented by a new security operations center (SOC) and other security capabilities. This focus sets it apart from competitors through scale, enterprise-grade governance, and a history rooted in IBM’s infrastructure services, now independent but aligned with large technology partners. The goal is to support digital transformation by providing reliable, scalable, and secure infrastructure management that enables enterprises to operate efficiently and securely in a cloud-enabled world.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Velliv renewed mainframe services, validating recurring hybrid modernization demand.
  • Broadridge expanded quantum-safe and AI-enabled modernization work with Kyndryl.
  • European sovereignty concerns favor local governance, hosting, and compliance capabilities.

What critics are saying

  • Dutch regulators blocked Solvinity, proving European acquisition risk is real.
  • Clients modernizing away from mainframes compress Kyndryl's legacy services revenue.
  • Cybersecurity competition intensifies as buyers demand machine-speed detection and response.

What makes Kyndryl unique

  • World's largest IT infrastructure services provider, spun off from IBM in 2021.
  • Offers advisory, implementation, and managed services across cloud, security, workplace, and mainframe.
  • Uses Kyndryl Bridge and Agentic AI Framework for mission-critical operations.

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Benefits

Professional Development Budget

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Kyndryl
Jun 11th, 2026
Velliv extends Kyndryl collaboration to support mainframe operations.

Velliv extends Kyndryl collaboration to support mainframe operations. COPENHAGEN, Denmark, June 11, 2026 - Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, and Velliv, a leading Danish pension and life insurance company, today announced a renewed agreement extending their long-standing, trusted partnership. Kyndryl will continue to operate Velliv's critical mainframe workloads from its Kyndryl zCloud environment in Denmark. Kyndryl Bridge, the company's AI-driven platform, will support Velliv with real-time visibility, proactive monitoring and enhanced operational insights across its mainframe environment. "We are pleased to extend our collaboration with Kyndryl, which brings deep mainframe expertise and strong local skills that are critical to the stability of one of our core systems," said Anders Rasmussen, CIO, Velliv. "Having access to experienced teams on the ground in Denmark gives us confidence in the day-to-day operations of our mainframe environment, while supporting transparency and control as we continue modernizing our application landscape. This partnership enables us to safeguard business continuity today while preparing responsibly for the future." "We are proud to deepen our collaboration with Velliv as they advance their IT transformation," said Michael Jurgensen, Managing Director, Kyndryl Denmark. "Our shared mainframe platform in Denmark is designed to deliver secure, resilient operations at scale, while giving organizations the freedom to modernize at their own pace. This agreement underscores both the trust between our teams and the increasing importance of scalable, enterprise-grade mainframe services in the market." Velliv is modernizing its application landscape as part of its long-term IT strategy, moving toward a hybrid environment where select workloads will transition to new platforms. Kyndryl will provide Velliv with continued access to a resilient and efficiently managed mainframe environment, which is essential to supporting business continuity and customer stability during this transition. Kyndryl's decades of experience delivering mainframe services, combined with its deep expertise in the financial services industry and strong local presence in Denmark and the Nordics, provide Velliv with a future-ready operational foundation. The shared mainframe platform enables organizations across industries to maintain the stability of critical systems while accelerating their transition toward modern, cloud-based architectures. About Kyndryl Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com.

voco Hotels by IHG
Jun 9th, 2026
Kyndryl AI for biodiversity: Luxembourg ecosystem health.

Kyndryl AI for biodiversity: Luxembourg ecosystem health. 1h ago · 0:00 listen · Source: Kyndryl Summary. Kyndryl is using advanced data and agentic AI to support biodiversity and environmental sustainability in Luxembourg. They are collaborating with StartFromBee SIS, a Luxembourg-based impact company, on this initiative. The focus is on strengthening biodiversity and local ecosystems by creating pollinator-friendly environments and sustainable habitats. They're also developing technology to better understand ecosystem health. Pollinators, like bees, are vital for plant life and indicate environmental conditions. Kyndryl is developing AI-driven capabilities, built on its Agentic AI Framework, for environmental monitoring. Specialized AI agents perform tasks such as detection, classification, research, and contextual analysis. This solution uses camera systems and data analysis to track pollinator activity, identify patterns, and analyze behavior. These insights will provide a detailed view of biodiversity and ecosystem dynamics over time. This project shows how advanced technologies like AI can support important societal and environmental outcomes. This is an AI-generated audio summary. Always check the original source for complete reporting.

Henderson Park
May 13th, 2026
May 13, 2026Henderson Park agrees to sell iconic Los Cubos office in Madrid for €91 million following comprehensive refurbishment.

May 13, 2026Henderson Park agrees to sell iconic Los Cubos office in Madrid for €91 million following comprehensive refurbishment. * Asset acquired by ATREA Real Estate * Since acquiring Los Cubos in 2017, Henderson Park has successfully undertaken a major brown-to-green refurbishment of the iconic brutalist office and increased occupancy to 84% * Works included the modernisation of the façade and interiors and an overhaul of the asset's technology, wellbeing and sustainability credentials Madrid/London, 12 May 2026: Henderson Park, the international real estate investment manager, has exchanged contracts on the sale of Los Cubos in Madrid to ATREA Real Estate, a Madrid-based real estate investment platform led by Luis López de Herrera-Oria, for €91 million. In line with Henderson Park's value-add strategy and leveraging its expertise in undertaking brown-to-green redevelopments of well-located offices with good underlying fundamentals, the firm has completed a comprehensive modernisation of the iconic brutalist building to create a vertical campus. The refurbishment works have comprised upgrading the office's façade, auditorium and interiors alongside a thorough technological overhaul and the addition of amenities designed to enhance occupier experience and wellbeing. The amenities include new communal areas, the Faborit cafeteria, over 4,000 sqm of external terraces, a gym and a padel court. The works have also prioritised significantly improving Los Cubos' sustainability credentials, achieving a LEED Gold certification. Following the successful delivery of these improvements and having acquired the building vacant, Henderson Park has completed nine lettings that have established a strong and diverse base of globally recognised occupiers including Konecta, the AI-powered customer experience group, Takeda, the global biopharmaceutical company and Kyndryl, the world's largest provider of IT infrastructure services, which relocated its Spanish headquarters to Los Cubos. Los Cubos remains one of the most recognisable office buildings in Madrid and now comprises 19,600 sqm of space over nine storeys and is 84% let. Christophe Kuhbier, Head of Investments, Europe, at Henderson Park, commented: "This sale marks the conclusion of our business plan for Los Cubos, which perfectly exemplifies Henderson Park's value-add DNA and expertise in executing brown-to-green redevelopments. Marking our entry into the Spanish market in 2017, we acquired an iconic asset with sound fundamentals and scope for improvement. We have subsequently delivered a comprehensive refurbishment that has transformed the office building into a modern workplace with the technology, wellbeing and sustainability features that today's occupiers demand, while ensuring we preserved and celebrated the building's unique brutalist design. Our leasing success validates this approach and we're pleased to pass Los Cubos onto its next steward." This latest exit follows the sale of the Islazul shopping centre in Madrid to Castellana Properties for €340 million in February. Henderson Park has been advised by Rivoli AM, CBRE, Cushman & Wakefield, Ashurst and Deloitte. ATREA Real Estate was advised by Ecija, Ernst & Young y PwC.

Kyndryl
May 12th, 2026
Ethniki Asfalistiki advances core systems modernization with Kyndryl.

Ethniki Asfalistiki advances core systems modernization with Kyndryl. Expanded engagement lays the foundation for future application management ATHENS, Greece, May 12, 2026 - Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced the expansion of its long-standing collaboration with Ethniki Asfalistiki, a leading insurance provider in Greece. Kyndryl will further modernize the insurer's mainframe environment hosted on Kyndryl zCloud, which will help to establish a strong foundation for future application management. "Operational resilience is central to protecting customer trust and sustaining confidence in our services," said Petros Tsonis, CΤO, Ethniki Asfalistiki. "Continuing our collaboration with Kyndryl to further modernize our core systems strengthens the flexibility and scalability of our platforms, while enabling the reliability and performance required to serve our customers." "Financial institutions are redefining resilience as a business capability, not just a compliance exercise," said Apostolos Leonidhopoulos, Managing Director, Kyndryl Greece and Cyprus. "Our collaboration with Ethniki Asfalistiki reflects this shift, combining deep industry expertise with our zCloud mainframe services to modernize core systems and support agile, customer-focused insurance operations." Ethniki Asfalistiki originally selected Kyndryl to manage its on-premises mainframe environment in 2021. As part of its ongoing transformation, the insurer subsequently engaged Kyndryl to modernize, migrate and operate its core workloads using Kyndryl's zCloud mainframe services. As a result, the company has improved the performance and agility of its mission-critical systems while reducing risk and supporting ongoing modernization. The insurance industry in Greece is experiencing increasing demand for digital services, driving the need for more agile and resilient IT operations. Ethniki Asfalistiki's core systems support the processing of millions of transactions and the delivery of services to more than 1.9 million policyholders in Greece. About Ethniki Asfalistiki Ethniki Asfalistiki is a cornerstone of the Greek insurance market. Since its founding in 1891, the company's mission has been to provide straightforward, effective insurance solutions that help people protect what matters most and face the future with confidence. Over the decades, its name has become synonymous with integrity and reliability, as reflected in the trust of more than 1.9 million policyholders. A key pillar of Ethniki Asfalistiki's business model is its Environmental, Social, and Corporate Governance (ESG) strategy, which supports long-term growth through innovation, responsibility, and shared prosperity. The company maintains an extensive and adaptable network of certified insurance intermediaries throughout Greece. In November 2025, Ethniki Asfalistiki entered a significant new chapter in its history by becoming part of the Piraeus Bank Group, one of the largest and most dynamic financial organizations in Greece. For more information, visit www.ethnikiasfalistiki.gr. About Kyndryl Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com.

Kyndryl
May 11th, 2026
Dagrofa selects Kyndryl in strategic six-year agreement to modernize IT environment.

Dagrofa selects Kyndryl in strategic six-year agreement to modernize IT environment. Danish grocery group will drive efficiency and insight with an integrated data platform across logistics, commerce and analytics COPENHAGEN, May 11, 2026 - Kyndryl, a leading provider of mission-critical enterprise technology services, and Dagrofa, a major Danish food retail and wholesale group with over 500 stores, today announced a six-year agreement to consolidate Dagrofa's fragmented IT landscape. Kyndryl will support Dagrofa's business-critical ERP platform and provide expanded consulting services through Kyndryl Consult and Application Managed Services. With a mix of franchise and independent stores, Dagrofa operates a complex IT landscape built on multiple ERP systems, yet it must connect suppliers, logistics and customers in real time. Its diverse user base, with varying levels of digital maturity, also requires intuitive, scalable touchpoints. Kyndryl brings experience in managing complex environments with a strong focus on operational stability, combining local consulting and coaching with global expertise. Working across the full value chain, Kyndryl will support both implementation and ongoing operations, while enabling data-driven optimization and actionable insights, thus helping Dagrofa advance a scalable, user-centric digital transformation. "A strong and renewed IT foundation is central to Dagrofa's Gro'27 strategy, with Gro being the Danish word for Grow. We are focusing on applying advanced technology and leading innovations to achieve greater stability, lower cost and a simpler setup. Our agreement with Kyndryl supports these goals and provides us with valuable local expertise and global innovation," said Mads Madsbjerg Hansen, CIO, Dagrofa. "Consolidating from three partners to one significantly simplifies our technology landscape and vendor management. It also helps us strengthen infrastructure and supply security for our 550 stores across Denmark, while reducing costs to maintain competitive food prices." "The agreement with Dagrofa is an important milestone for Kyndryl in Denmark, and validates the trust we have built through our collaboration," said Michael Jürgensen, Managing Director, Kyndryl Denmark. "Dagrofa operates within a complex value chain where stable and resilient IT operations are essential to enabling the goods to reach stores and customers, driving day-to-day operations. We look forward to supporting their growth strategy while contributing to modernization, cost efficiency and the long-term transformation of their ERP landscape." The agreement consolidates a significant share of Dagrofa's IT under Kyndryl's management, spanning advisory services, infrastructure operations and business-critical applications. Kyndryl will support the ERP platform and deliver services, including Kyndryl Consult and SAP Application Managed Services. The collaboration is designed to support Dagrofa's growth, improve efficiency and scale with its long-term business needs. About Kyndryl Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com.